Head of Retention Strategies

1 week ago


Kansas City, Missouri, United States 1st Fruits Consulting, Inc. Full time

Director of Student Retention

Fully Remote

Have you ever had the opportunity to build a team from the ground up?

Are you skilled in nurturing your team members into future leaders?

When was the last time you implemented innovative processes to enhance team productivity?

In this position, you will be the inaugural leader of this expanding team. Previously, a small group of three has been operating independently, but as the team is set to grow, it requires a strategic leader who can effectively plan, collaborate with educational partners, train staff, establish quality benchmarks, and engage daily with the entire Admissions Management team.

KEY RESPONSIBILITIES

  • Partner with educational institutions to enhance student engagement and retention.
  • Make informed decisions to execute a streamlined, student-centric retention strategy.
  • Maintain comprehensive knowledge of online programs and institutional policies.
  • Oversee the development and execution of student retention initiatives, supervising team performance.
  • Train Retention Specialists to ensure they provide effective support to students.
  • Ensure compliance with guidelines and maintain confidentiality.
  • Act as a resource for the Full Service team and educational partners.
  • Conduct quality assurance by reviewing interactions and providing constructive feedback.
  • Address escalated concerns from students or staff.

MANAGEMENT AND LEADERSHIP DUTIES

  • Recruit, hire, and train new staff and leaders.
  • Oversee the daily operations of the retention team.
  • Provide timely and constructive performance evaluations.
  • Manage employee discipline and terminations in accordance with company policy.
  • Offer guidance and problem-solving support to team members.
  • Supervise staff by scheduling work, reviewing performance, and recommending changes in status.

QUALIFICATIONS

  • Extensive knowledge of higher education processes and policies.
  • Demonstrated experience in developing and implementing processes and training programs.
  • Proven track record of achieving results in a dynamic, deadline-oriented environment.
  • Commitment to exceptional customer service with a focus on continuous improvement.
  • Strong verbal and written communication skills.
  • Ability to inspire and motivate others.
  • Proficiency in managing various database systems.
  • Capability to train and support team members.
  • Strong analytical, quantitative, and reporting skills.

EDUCATION AND EXPERIENCE

  • Bachelor's Degree
  • 8+ years of experience in student support within a higher education context
  • 2+ years of management experience

PREFERRED QUALIFICATIONS

  • Leadership experience in the educational sector
  • Experience in Student Services
  • Background as a third-party resource


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