Mental Health Access Coordinator

4 weeks ago

Cincinnati, Ohio, United States Bon Secours Mercy Health Full time

At Bon Secours Mercy Health, we are dedicated to delivering exceptional healthcare services. Our team of professionals is committed to providing high-quality care to our patients.

The Behavioral Health Access Specialist plays a critical role in coordinating the acceptance and throughput of behavioral health patients meeting criteria for inpatient admission from one facility to another in a call center environment.

This position requires strong communication and problem-solving skills to facilitate patient access according to mental health needs. The employee works collaboratively with internal and external partners to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.

The Behavioral Health Access Specialist will foster relationships with referring and receiving facility physicians and employees as well as community agencies in representation of Conduit Health Partners' Mission and Values.

Key Responsibilities:

  • Coordinates functions in order to support destination placement for the mental health patient meeting criteria for inpatient admission from potential referral sources to include but not limited to hospitals, clinics, extended care facilities, and physician offices to initiate acceptance and expedite decision making relative to potential access.
  • Proficient in EHR data entry, telephony systems, office systems as required to support operations; ensuring accurate, timely data entry, protection of PHI.
  • Demonstrates the ability to process resulting level of care needs utilizing critical thinking, clinical decision making, and acquired knowledge skills to facilitate placement as requested by referring provider or entity.
  • Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities.
  • Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies.
  • Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA.
  • Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.
  • Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable.

Requirements:

  • Active license-practical nursing
  • 1-year mental health intake
  • Mental health disease process, treatment modalities for acute care
  • EPIC, telephony systems, typing

Benefits:

  • Comprehensive, affordable medical, dental and vision plans
  • Flexible spending accounts
  • Employer contributions to retirement savings plan when eligible
  • Education Assistance

Equal Employment Opportunity:

Bon Secours Mercy Health is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.

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