Technology Implementation Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled Technology Implementation Specialist to join our team at Universal Processing, LLC. As a key member of our team, you will be responsible for deploying and implementing payment technologies, including standalone terminals, mobile payment solutions, online gateways, and PSOS systems.
Key Responsibilities:
- Deploy and implement payment technologies, including standalone terminals, mobile payment solutions, online gateways, and PSOS systems.
- Interact with customers, affiliated partners, and staff regarding the deployment, set-up, functionality, and end-user training of technical systems, software, or solutions for payment processing.
- Provide daily technical assistance and support for incoming queries; respond to technical support tickets.
- Ensure that technology implementations are completed on time, within budget, and meet client expectations.
- Perform troubleshooting and quality assurance testing for all new terminals and payment processing devices.
- Monitor the portfolio of account users with tools and monitoring systems such as MXlsoAgent, MXMerchant, OpenERP, Google Docs.
- Maintain and manage inventory in company's CRM system; generate monthly reports for inventory and technology deployment.
- Propose monthly purchase plans for terminals and supplies to fulfill deployment needs.
- Support sales agents in handling client requests; advise sales agents in client support and after-sales policies.
- Assist clients in account risk related concerns and queries, including but not limited to funding issues, chargeback issues and PCI compliance.
Requirements:
- Must have at minimum a Bachelor's degree or higher in Technology Management, Information Technology, or a similar, related field, or the foreign equivalent.
- Must have at least six months prior full-time experience in an information technology occupation.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technology, please submit your resume to Universal Processing, LLC.
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