Assistant General Manager

3 weeks ago


Bronx, New York, United States Constellation Full time
Restaurant Operations Manager

Job Summary: We are seeking an experienced Restaurant Operations Manager to oversee all Front-of-House (FOH) operations across multiple venues. This position is pivotal in driving guest satisfaction, operational efficiency, and strong financial performance.

Key Responsibilities:

  • Manage daily operations, VIP client relations, and team development.
  • Spearhead efforts to maximize sales while ensuring impeccable guest service.
  • Oversee all FOH operations for the Caf, Restaurant, Concessions, and Seasonal Exhibitions.

Leadership & Operational Management:

Ensure seamless service and guest satisfaction by overseeing all FOH operations.

  • Serve as the key point of contact for VIP guests, ensuring their experience exceeds expectations.
  • Lead the FOH teams in hiring, training, scheduling, and supervising staff, focusing on efficiency and exceptional service standards.
  • Manage beverage ordering, inventory control, product requisitions, and cost management to ensure effective financial stewardship.

Guest & VIP Experience:

  • Maintain and develop client relationships, acting as the liaison between the culinary team and guests to ensure a personalized and memorable dining experience.
  • Proactively manage and respond to guest inquiries, feedback, and special requests, particularly for high-profile events and clients.
  • Implement guest feedback loops and continuous service improvements.

Financial Performance & Cost Management:

  • Collaborate with the General Manager on sales strategies to maximize food, beverage, and labor cost efficiencies while maintaining high-quality standards.
  • Create systems to track sales, inventory, labor, and beverage costs, ensuring alignment with financial goals.
  • Regularly analyze financial data to ensure efficient operations and implement cost-saving measures without compromising guest satisfaction.

Staffing & Team Development:

  • Hire, onboard, and train both seasonal and full-time employees, fostering a culture of teamwork, ownership, and pride in delivering high-quality service.
  • Develop and implement training programs to continually enhance service quality and staff knowledge, focusing on sales growth and exceptional guest interactions.
  • Lead pre-shift briefings and daily check-ins to ensure FOH staff is aligned on operational goals and guest expectations.

Operational Efficiency & Systems:

  • Create and maintain operational SOPs to streamline FOH processes, from table management to service execution.
  • Ensure smooth coordination between FOH and BOH teams to maintain timely service and effective communication.
  • Oversee daily operations, ensuring the highest standards of cleanliness, safety, and service consistency.

Sustainability & Brand Alignment:

  • Drive Constellation Culinary Groups commitment to sustainable practices through waste reduction initiatives, efficient resource use, and support for local, organic, and regenerative suppliers.
  • Champion company initiatives that align with NYBGs mission, enhancing the guest experience through plant-forward, eco-conscious dining.

Requirements:

  • At least two years experience in direct foodservice operation management.
  • Strong knowledge of food and catering trends with a focus on quality, production, sanitation, cost controls, and presentation.
  • Knowledgeable on HACCP controls and proper storage and use of food.
  • Strong financial and business acumen.
  • Strong written and verbal communication skills.
  • Strong computer skills.

Benefits:

  • Medical (FT Employees)
  • Dental
  • Vision
  • Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
  • Discount Program
  • Commuter Benefits (Parking and Transit)
  • EAP
  • 401k
  • Sick Time
  • Holiday Pay (9 paid holidays)
  • Tuition Reimbursement (FT Employees)
  • Paid Time Off

About Constellation:

Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality.



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