General Manager, Health Home Operations

7 days ago

Bronx, New York, United States Essen Medical Associates Full time

Job Summary:

The General Manager is responsible for overseeing the daily operations of the Health Home programs within the health home division. This includes supervising Care Coordination supervisors and monitoring the quality of service delivery using established standards and workflows.

The General Manager guides, participates, and consults with all care management disciplines to ensure the implementation of the integrated care model, including person-centered and recovery-oriented approaches.

Key Responsibilities:

  • Administers the daily operations of the Health Home programs and provides supervision to assigned Care Coordinator Supervisors.
  • Reviews and evaluates current program protocols and workflows to ensure staff practices the model of care associated with person-centered and recovery-oriented approaches.
  • Collaborates with the Quality Improvement department and Associate Director to evaluate the effectiveness of service delivery to enrolled members and identifies targeted areas for improvement.
  • Conducts chart review activities and provides instructional feedback to improve care managers' clinical intervention and work performance.
  • Provides weekly supervision and coaching to care management supervisors and ensures all staff receives quality supervision.
  • Monitors quality metrics and ensures staff engagement in the appropriate number of encounters daily and weekly to meet departmental benchmarks.
  • Reviews members' charts to monitor staff compliance with assessments, plan of care, HCBS assessments, care conference, encounter notes, annual consents, and CES tool.
  • Consults and participates in aiding the team on specific crisis interventions.
  • Leads in-service training to improve care management staff's knowledge and efficacy on specific program standards, such as diligent search and safety in the field-home visits.
  • Participates in planning meetings to report and track program deliverables and outcomes.
  • Conducts meetings with care management staff to provide updates on program performance in quality service delivery, Quality Improvement, and department goals.

Requirements:

  • Masters degree in Mental Health Counseling, Social Work, Creative Art Therapy, Vocational Rehab Counseling, or Nursing, with a current license to practice in NYS.
  • At least two years of experience working in behavioral health or a clinic environment, with at least three years of care management experience working with a special population, and two years of supervisory experience.
  • Strong knowledge and specialty in working with homeless or formerly homeless populations with co-occurring disorders, including HIV, chemical dependency, severe mental health disorders, and other chronic conditions.
  • Knowledge of the Collaborative Care Model.
  • Strong knowledge of social, behavioral health, substance use, harm reduction, and person-in-recovery services in New York City.
  • Proven track record in managing and overseeing programs with more than 500 members.
  • Collaborate and work well with others to promote the interdisciplinary approach.
  • Excellent written and oral communication skills, with proficiency in Spanish or other languages.
  • Familiarity with electronic health records (FCM, eCW), Medicaid billings, and other regulatory agency web portal systems (Maven, CARES, CAIRS, MAPP, MAS, and PSYCKES).
  • Knowledge of regulatory agencies, including NYCDOHMH, NYSDOH, HRA DHS, and OCF, and SAMHSA.
  • Demonstrates the level of computer literacy to operate common software, including office suite, Excel, PowerPoint, and Microsoft Word.

Essential Skills:

  • Leadership and management skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a team environment.

Salary: $70,000-$75,000

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