Client Relations Specialist

1 week ago


Akron, Ohio, United States Family Community Services Full time
Job Type

Full-time

Position Overview

The Client Engagement Associate plays a vital role in ensuring a seamless experience for clients, their families, case managers, and funding sources. This position is essential for maintaining effective communication and operational efficiency within the organization.

Key Responsibilities

As a Client Engagement Associate, your primary duties will include:
  • Managing referrals from case managers and funding sources.
  • Effectively communicating client information both verbally and in writing, ensuring accuracy in client care plans and updates.
  • Collaborating with case managers to guarantee appropriate service delivery.
  • Addressing client inquiries and concerns with professionalism.
  • Utilizing ServTracker and Dashboard for operational management.
  • Assisting colleagues with various projects and tasks as required.
  • Demonstrating strong multitasking abilities.
  • Sorting and distributing incoming correspondence as per established protocols.
  • Representing the organization positively within the community.
  • Adhering to agency policies, regulatory requirements, and necessary certifications.
  • Performing additional duties as assigned.

Qualifications

The ideal candidate will possess:
  • Exceptional verbal communication skills.
  • Proficiency in Microsoft Office applications.
  • Clear and concise speaking abilities.
  • Strong listening skills and the ability to follow instructions.
  • Capability to manage multiple tasks efficiently.
  • Strong reading comprehension skills.
  • Reliable transportation and a valid driver's license, along with necessary insurance.
  • Sound judgment in handling calls and recognizing urgent situations.
  • A willingness to learn about the client population to respond effectively to inquiries.
  • Compliance with background check requirements.

Education and Experience

The minimum qualifications include:
  • A high school diploma or equivalent, with prior experience in a receptionist or customer service role preferred.
  • Proficiency in Windows-based computer systems.


  • Akron, Ohio, United States Golden Reserve LLC Full time

    About Golden Reserve:Golden Reserve is on the lookout for a skilled Client Services Specialist (CSS). This role combines the responsibilities of a Paraplanner and a Client Services Coordinator, distinguishing itself from typical administrative positions in financial institutions.Key Responsibilities:As a CSS, you will:Oversee the comprehensive back-end...


  • Akron, Ohio, United States Family & Community Services, Inc. Full time

    Position Overview:The Client Services Representative plays a crucial role in ensuring effective communication between the organization and its clients, as well as their families, case managers, and funding sources.Key Responsibilities:- Act as the primary point of contact for clients and stakeholders.- Facilitate smooth interactions and address inquiries...


  • Akron, Ohio, United States Insperity Full time

    Are you enthusiastic about the financial sector and committed to delivering outstanding client support? Our organization is looking for proactive individuals to become part of our expanding Senior Client Services team. If you excel in a dynamic setting, possess strong communication skills, and have a genuine desire to assist clients in reaching their...


  • Akron, Ohio, United States Axess Family Services Full time

    Job OverviewPosition: Client Service RepresentativeCompany: Axess Family ServicesGENERAL STATEMENT OF DUTIES: The Client Service Representative acts as the primary liaison for clients, their families, case managers, and funding sources. This role is essential for ensuring a seamless client experience and managing all related activities effectively.KEY...


  • Akron, Ohio, United States Richard Fernandez - State Farm Agent Full time

    Benefits:401(k) matchingPerformance-based bonusesCompetitive salary structureComprehensive dental coverageHealth insurance optionsGenerous paid time offProfessional training and developmentOpportunities for career advancementROLE SUMMARY:Richard Fernandez - State Farm Agent is in search of a detail-oriented and efficient professional to assist our insurance...


  • Akron, Ohio, United States Richard Fernandez - State Farm Agent Full time

    Benefits:401(k) matchingPerformance-based bonusesCompetitive salary structureComprehensive dental coverageHealth insurance optionsGenerous paid time offOpportunities for training and professional developmentPathways for career advancementROLE OVERVIEW:Richard Fernandez - State Farm Agent is in search of a detail-oriented and proactive individual to assist...


  • Akron, Ohio, United States Family & Community Services, Inc. Full time

    Position Overview:The Client Services Representative plays a crucial role in ensuring effective communication between clients, their families, case managers, and funding organizations associated with Mobile Meals.Key Responsibilities:1. Act as the primary point of contact for clients and their families, addressing inquiries and providing necessary support.2....


  • Akron, Ohio, United States Axess Family Services Full time

    Job OverviewPosition Title: Client Service RepresentativeCompany: Axess Family ServicesPOSITION SUMMARY: The Client Service Representative serves as the primary liaison for clients, their families, case managers, and funding sources at Axess Family Services. This role is crucial for ensuring a seamless and positive client experience.KEY RESPONSIBILITIES:1....


  • Akron, Ohio, United States Family Community Services Full time

    Job TypeFull-timeDescriptionClient Service RepresentativeFamily Community ServicesGENERAL STATEMENT OF DUTIES:The Client Services Representative serves as the primary contact for clients, their families, case managers, and funding sources. This role is essential for ensuring a positive client experience and the smooth operation of services.ESSENTIAL...


  • Akron, Ohio, United States Richard Fernandez - State Farm Agent Full time

    Benefits:401(k) matchingPerformance-based bonusesCompetitive salary structureComprehensive dental coverageHealth insurance optionsGenerous paid time offOpportunities for training and professional developmentPotential for career advancementROLE OVERVIEW:Richard Fernandez - State Farm Agent is on the lookout for a detail-oriented and proactive individual to...


  • Akron, Ohio, United States Insperity Full time

    Are you enthusiastic about the financial sector and committed to delivering outstanding client support? Our organization is in search of proactive individuals to enhance our Senior Client Services team. If you excel in a dynamic setting, possess strong communication skills, and have a genuine desire to assist clients in reaching their financial aspirations,...


  • Akron, Ohio, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN ICU Specialist to join their team.Job SummaryWe are looking for a highly motivated and experienced Travel Nurse RN ICU Specialist to provide high-quality patient care in a fast-paced Intensive Care Unit environment.ResponsibilitiesProvide direct patient care...


  • Akron, Ohio, United States Home Environmental Services Full time

    Job OverviewENTRY LEVEL MARKETING REPRESENTATIVE FOR HOME IMPROVEMENTHome Environmental Services is a leading distributor of Water & Air solutions, established in 1986. We are dedicated to delivering top-notch home care products and exceptional service to our clientele.We are seeking individuals who possess a strong grasp of customer engagement. Ideal...

  • Travel Nurse RN

    5 hours ago


    Akron, Ohio, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Telemetry SpecialistWe are seeking a skilled Travel Nurse RN - Telemetry Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN - Telemetry Specialist, you will be responsible for providing high-quality patient care in a telemetry setting.Job Summary:Provide direct patient care to patients with cardiac and...

  • Travel Nurse RN

    10 hours ago


    Akron, Ohio, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Telemetry SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN - Telemetry Specialist to join their team in Akron, Ohio.About the JobThis is a 13-week travel nursing job opportunity for a Telemetry RN to work in a dynamic healthcare environment.Job ResponsibilitiesProvide high-quality patient care as a Telemetry...


  • Akron, Ohio, United States Jobot Full time

    Sales Consultant - Industrial Cleaning SectorWe are looking for a Sales Consultant to become a vital part of our team in the industrial cleaning sector. This position focuses on fostering robust customer connections, imparting product insights, and executing effective sales tactics to drive business growth. The ideal candidate will possess over 2 years of...


  • Akron, Ohio, United States AUI Full time

    Account Executive Role at AUIThis is a salaried position with potential for bonuses.Overview: The Account Executive will concentrate on existing clients and sales to advise and market all renewal product alternatives. This role will also aid in maintaining client information and providing post-sales assistance to enhance the efficiency of the sales team. A...


  • Akron, Ohio, United States Family Dollar Full time

    Position Overview:As a Client Support Specialist at Family Dollar, your primary role will be to deliver outstanding assistance to our customers. You will be the face of our store, ensuring that every customer feels welcomed and valued.Key Responsibilities:1. Provide exceptional customer service by greeting shoppers and helping them with their product...


  • Akron, Ohio, United States Upper Crust Pizza Full time

    Position OverviewAs a Customer Service Associate at Upper Crust Pizza, you will play a vital role in ensuring customer satisfaction and enhancing the overall experience. Your primary responsibility will be to address and resolve customer inquiries and concerns effectively.Key ResponsibilitiesAddress Customer Concerns: Clarify customer complaints and...


  • Akron, Ohio, United States Family Community Services Full time

    Job TypeFull-timePosition OverviewThe Client Support Specialist plays a crucial role in serving as the primary point of contact for clients, their families, case managers, and funding sources. This position is essential for ensuring a seamless and positive client experience within Family Community Services.Key ResponsibilitiesTo excel in this role, the...