Desktop Support Engineer

1 week ago


Fort Myers, Florida, United States TEKsystems Full time
Job Overview

We are seeking a skilled Desktop Support Engineer to join our team at TEKsystems. In this role, you will be responsible for providing rotational support for our clinics with hands-on technical support and training.

Key Responsibilities
  • Ensure timely resolution of Tier 1 vendor tickets.
  • Monitor tickets by clinic to detect trends in technology issues and implement solutions.
  • Travel to designated regional clinics to support daily technical operational issues as required.
  • Provide Customer Relationship Management support for the technology infrastructure.
Technical Requirements

This position requires handling escalated tickets from the help desk for various IT issues experienced by end users. You will assist with new hires, install equipment, understand patch and panel layouts within closets, work with network teams, and provide hardware/software support and remote assistance.

Expected Travel

Approximately 20-25% travel is expected for this role, with mileage reimbursement provided for driving between locations during work hours at 62.5 cents per mile.

Tools and Technologies

You will be working with Manage Engine Desktop Central for imaging, Citrix, Imprivata, Global Protect VPN, Direct Access VPN, and FreshService ticketing system.

Compensation

The estimated salary for this position is $65,000 - $85,000 per year, depending on location and experience.



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