Senior Customer Service Representative

1 day ago


Gloucester City, New Jersey, United States PIB Group Full time
Job Title: Senior Customer Service Representative

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at PIB Group. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and satisfaction.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Work closely with the team to achieve sales targets and improve customer satisfaction.
  • Develop and maintain strong relationships with customers to increase loyalty and retention.
  • Stay up-to-date with product knowledge and industry developments to provide accurate and informed advice to customers.
Requirements:
  • Proven experience in a customer service role, preferably in the insurance industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Knowledge of insurance products and services.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading insurance company.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.



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