Lead Operations Coordinator

3 weeks ago

Reston, Virginia, United States Sallyport Full time
Job Summary

The Lead Operations Coordinator plays a critical role in supporting the Project Operations team by ensuring smooth daily operations, managing administrative tasks, and coordinating cross-functional teams.

Key Responsibilities
  • Act as the primary point of contact for operations management in the absence of the Operations Supervisor, ensuring continuity of leadership and decision-making.
  • Oversee and manage the daily operations of the department, coordinating closely with the Operations Supervisor and Project Operations Manager to align departmental goals with overall project objectives.
  • Lead a team of operations coordinators, providing mentorship, conducting performance evaluations, and developing training plans to ensure team members meet project standards and goals.
  • Ensure timely and accurate completion of all reports, including incident/accident reports, daily operational updates, and CDRLs.
  • Collaborate with various departments and stakeholders to support complex, high-priority operational tasks, such as Crisis Management Actions (CMAT), Non-Combatant Evacuation Coordination (NEO), and base-wide notifications.
  • Handle critical logistical support functions, including MEDEVAC operations, subcontractor and client security coordination, and base infrastructure support.
  • Assist in developing strategic plans for operational improvements and efficiencies, providing feedback to senior leadership on areas of potential enhancement.
  • Maintain a high degree of confidentiality while handling sensitive information, including proprietary and client-related materials.
  • Provide project management support for specialized departments, such as Train/Transition, Erbil Operations, LNOs, and Escorts, bridging cultural gaps between Iraqi and Western personnel to ensure smooth collaboration.
  • Develop and enforce Standard Operating Procedures (SOPs), ensuring compliance with all relevant policies and contract requirements.
Requirements
  • Bachelor's degree in a related field is required, or an equivalent combination of education and experience.
  • Minimum of 8 years of experience in military, DOD, or civilian operations management, with at least 5 years in a supervisory role.
  • Proven experience in high-pressure environments, with the ability to multitask and handle emergent situations calmly and effectively.
  • Leadership experience is crucial, including team management, mentorship, and the ability to step into more senior roles as needed.
  • Strong project management skills, including the ability to coordinate across departments and manage complex, multi-faceted projects.
  • Strong written and verbal communication skills, with the ability to interface professionally with personnel at all levels, including senior leadership and external stakeholders.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other project management software.

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