Operations Coordinator
4 weeks ago
About Us:
AM Surgical Inc is a leading provider of innovative surgical solutions, committed to excellence in product quality and customer service. We are expanding our operations to a new facility and are looking for a detail-oriented Operations Coordinator to manage shipping, receiving, and collections.
Position Overview:
The Operations Coordinator will play a crucial role in ensuring the smooth and efficient handling of our shipping, receiving, and collections processes. This role combines logistical expertise with financial acumen, requiring a candidate who is organized, proactive, and capable of managing multiple responsibilities.
Key Responsibilities:
Shipping & Receiving:
- Manage all aspects of shipping and receiving, including preparing, packaging, and scheduling shipments.
- Track incoming and outgoing shipments, ensuring timely and accurate deliveries.
- Maintain accurate inventory records, perform regular stock checks, and update the inventory management system.
- Coordinate with suppliers, couriers, and other stakeholders to resolve shipping and delivery issues.
Collections:
- Oversee the accounts receivable process, including tracking outstanding payments and sending invoices.
- Identify overdue accounts using automated systems to monitor accounts payable statements.
- Contact customers to notify them of overdue payments and provide options for repayment.
- Record all communications and actions with customers, documenting efforts and customer financial status.
Additional Responsibilities:
- Handle customer questions and complaints.
- Record address changes and clean up old accounts.
Required Skills and Experience:
- Previous experience in shipping, receiving, logistics, or collections (3+ years preferred).
- Proficiency in NetSuite, Google Workplace, and Microsoft applications.
- Strong organizational skills; able to manage multiple priorities involving all aspects of department operations.
- Excellent communication skills, both written and verbal; able to interact professionally with all levels of the organization and external contacts.
- Proficient administrative skills; adept at using computers and e-mail.
- Good decision-making skills; able to use sound judgment in department decisions, administrative actions, and emergency situations.
Benefits:
- Competitive salary and Comprehensive health, eye, and dental insurance.
- 401k with a 6% match.
- 15 days PTO and major holidays.
- Opportunity to play a key role in the expansion of our operations.
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM
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