Operations Coordinator

4 weeks ago


Reston, Virginia, United States AM Surgical Inc Full time

About Us:

AM Surgical Inc is a leading provider of innovative surgical solutions, committed to excellence in product quality and customer service. We are expanding our operations to a new facility and are looking for a detail-oriented Operations Coordinator to manage shipping, receiving, and collections.

Position Overview:

The Operations Coordinator will play a crucial role in ensuring the smooth and efficient handling of our shipping, receiving, and collections processes. This role combines logistical expertise with financial acumen, requiring a candidate who is organized, proactive, and capable of managing multiple responsibilities.

Key Responsibilities:

Shipping & Receiving:

  • Manage all aspects of shipping and receiving, including preparing, packaging, and scheduling shipments.
  • Track incoming and outgoing shipments, ensuring timely and accurate deliveries.
  • Maintain accurate inventory records, perform regular stock checks, and update the inventory management system.
  • Coordinate with suppliers, couriers, and other stakeholders to resolve shipping and delivery issues.

Collections:

  • Oversee the accounts receivable process, including tracking outstanding payments and sending invoices.
  • Identify overdue accounts using automated systems to monitor accounts payable statements.
  • Contact customers to notify them of overdue payments and provide options for repayment.
  • Record all communications and actions with customers, documenting efforts and customer financial status.

Additional Responsibilities:

  • Handle customer questions and complaints.
  • Record address changes and clean up old accounts.

Required Skills and Experience:

  • Previous experience in shipping, receiving, logistics, or collections (3+ years preferred).
  • Proficiency in NetSuite, Google Workplace, and Microsoft applications.
  • Strong organizational skills; able to manage multiple priorities involving all aspects of department operations.
  • Excellent communication skills, both written and verbal; able to interact professionally with all levels of the organization and external contacts.
  • Proficient administrative skills; adept at using computers and e-mail.
  • Good decision-making skills; able to use sound judgment in department decisions, administrative actions, and emergency situations.

Benefits:

  • Competitive salary and Comprehensive health, eye, and dental insurance.
  • 401k with a 6% match.
  • 15 days PTO and major holidays.
  • Opportunity to play a key role in the expansion of our operations.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM



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