Customer Service Representative

6 days ago


Rocky Point, New York, United States John Fischer - State Farm Agent Full time

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for establishing strong relationships with customers, providing personalized insurance education, and developing leads to drive business growth.

Salary Range:$40,000 - $60,000 per year, depending on experience

About the Role:

As a Customer Service Representative, you will be the primary point of contact for customers, responding to their inquiries, resolving issues, and proactively offering solutions to meet their needs. You will also be responsible for using your excellent communication skills to educate customers about insurance options and develop leads to schedule appointments.

Key Responsibilities:

  • Establish customer relationships and follow up with customers as needed.
  • Use a customer-focused review process to educate customers about insurance options.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Requirements:

  • Interest in marketing products and services based on customer needs.
  • Excellent communication skills – written, verbal, and listening.
  • People-oriented.
  • Detail oriented.
  • Proactive in problem-solving.
  • Able to learn computer functions.
  • Ability to work in a team environment.
  • Bilingual Spanish preferred.

Company Culture:

We pride ourselves on our family-first culture, where every employee is valued and empowered to succeed. Our agency is committed to creating a workplace where our team members thrive, with opportunities for advancement and professional growth.



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