Customer Engagement Specialist

1 week ago


College Point, New York, United States Spectrum Full time
Unlock Career Advancement Opportunities

We are seeking a highly motivated Sales Representative to join our dynamic team. As a key member of our sales force, you will be responsible for selling products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation and lobby events.


Main Responsibilities:
  • Support customer satisfaction by actively engaging with clients and providing exceptional service.
  • Maintain a strong knowledge base of competitors' activities throughout the assigned territory and inform the manager of any changing competitive pricing programs or marketing directions.
  • Meet established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio.
  • Generate incremental revenue from existing customers by adding new/additional services.
  • Respond to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved.

Required Skills and Qualifications:
  • Cold call sales skills, persuasion, and clear communication skills.
  • Ability to travel to and from assigned territories and company facilities using a reliable personal vehicle.
  • Familiarity with computer operating systems, consumer and commercial communications devices, and computer software applications.
  • Valid driver's license with a satisfactory driving record within Company required standards.

Benefits and Opportunities:

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


About Us:

Spectrum is a leading provider of broadband services, serving nearly 32 million customers in 41 states. We are committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.


Compensation Package:

The base pay for this position generally ranges from $33,200.00 to $66,000.00, depending on location and experience. In addition, this role has a commission earnings target starting at $65,000.



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