Ticket Sales and Customer Service Professional

5 days ago


West Point, New York, United States AEG Full time
About Us

Army West Point Athletic Association Inc. is a non-profit corporation dedicated to managing and supporting the 30 intercollegiate athletic programs at the Academy. Our mission is to recruit, educate, train and inspire leaders of character who are committed to the values of Duty, Honor, Country through an extraordinary NCAA Division I athletic experience.

Job Summary

We are seeking a highly motivated Ticket Sales and Customer Service Professional to join our team. This role will be responsible for assisting with ticket sales, customer service, and ecommerce efforts.

Key Responsibilities:
  • Customer Experience (40%):
    • Assist with inbound phone operations and other inquiries to help complement sales teams' efforts.
    • Assist with ecommerce initiatives to increase customer experience and business intelligence efforts.
  • Revenue Generation (30%):
    • Execute day-to-day sales efforts.
    • Monitor personal book of business and team sales goals for each season and campaign.
    • Manage, track and develop growth in assigned book of business for each seasonal campaign.
  • Ticket Operations (20%):
    • Manage all ticket operations, events and box office staff for one to two ticketed sports.
    • Manage player guest tickets in conjunction with the compliance office.
    • Manage the game day box office and ticket scanning system.
    • Wrap up and archiving of all player guest and financial records from each event.
    • Manage post season events for assigned sports.
  • Professional Development (5%):
    • Continuously take part in personal and team sales development and training targeted to each unique campaign installation.
    • Continuously monitor and study evolving best sales practices from relevant industries with a focus on growth and the customer experience.
What We Offer

This position offers a salary range of $18.29 to $21.00 per hour, making it an attractive opportunity for those looking to advance their career in ticket sales and customer service.



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