Customer Service Representative
3 weeks ago
This role supports the communication needs of the Medical Center staff, Physicians, and their patients, the general public, and answering services by directing all telephone traffic to their appropriate locations in an efficient and courteous manner.
Key Responsibilities- Provides efficient and timely call handling
- Maintains a 95% average in answer time
- Handles the customer's request and keeps the pace of the call moving and manages call time effectively
- Determines the caller's needs and refers the caller to the appropriate party when operational problems occur in the routine handling of telephone traffic
- 1-3 years of experience in/with people of different persuasions displaying interpersonal and communication skills necessary to answer calls, relay messages, and provide accurate and concise information
- Use of usual and customary equipment used to perform essential functions of the position
- Work may occasionally require travel to other Carle Health Peoria region facilities/hospitals
- Required to drive your own vehicle for business purposes
- Writes, reads, comprehends, and speaks fluent English
- Maintain confidential information
- Microsoft Office computer knowledge skills
- Multicultural sensitivity
- Possesses courteous and effective telephone etiquette
- Possesses ability to prioritize and maintain organization in essential functions/responsibilities
Carle Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
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