Customer Retention and Sales Representative

2 days ago


Chillicothe, Illinois, United States Mediacom Communications Corporation Full time
Job Summary

We are seeking a highly skilled Customer Retention and Sales Representative to join our team at Mediacom Communications Corporation. As a key member of our sales team, you will be responsible for developing and maintaining existing relationships with customers who are considering cancellation or downgrade of current services.

Key Responsibilities
  • Identify customer needs and offer solutions to prevent cancellation or downgrade of services
  • Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty
  • Work closely with the Retention Department to sell Mediacom's services and promote customer loyalty
  • Provide legendary customer service to ensure customer satisfaction and loyalty
  • Complete disconnect, transfer, and seasonal downgrade orders and update customer accounts in the customer record database
  • Resolve customer complaints and situations calmly and courteously
  • Assist in the training of new Representatives through on-the-job training program
Requirements
  • 2+ years of customer service experience required, sales experience preferred
  • Ability to operate a computer
About Us

Mediacom Communications Corporation is a leading provider of cable television, high-speed internet, and phone services. We are committed to providing our customers with the best possible service and experience. We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability, family medical history or genetic information.



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