Customer Service Representative Nights
5 days ago
**Job Summary:**
The Customer Service Representative will interact with customers by taking orders and addressing inquiries and resolving complaints. This position makes use of a comprehensive online ordering system and staffs a busy phone system.
**Responsibilities:**
- Answering incoming calls (taking orders, submitting credits and special orders, searching for information on ETA of delivery) and solving problems
- Providing informative and responsive service to our highly valued wholesale customers
- Providing a live response to customers for a high volume of incoming calls and voicemails
- Receiving telephone calls, emails, and voicemail orders that require immediate follow-through to ensure real-time delivery schedules are met
- Managing special requests and problem-solving with customers using the highest levels of professionalism
- Managing outbound communications regarding product backorders and assisting outside sales and inside operations staff with varying special projects
- Providing ultimate service and always meeting the requirements of our customers
- Other duties as assigned
**Requirements:**
- The ability to multi-task
- Meet deadlines
- Communicate effectively with internal and external customers
- Pleasant and professional phone manner
- Extensive data entry
- Computer skills including Microsoft Office
- Ability to use basic office equipment: multi-line phone, fax, scanner, 10-key
- Maintains composure under high volume
- Strong aptitude to juggle multiple, detailed tasks simultaneously
- Enjoy speaking with those who love high-quality food
- Above average speed and accuracy in computer order entry while talking with customers
- Excellent command of the English language
- Willingness to be flexible and upbeat
- Ability to prioritize and manage a constantly changing demand
- Provide solutions to client/customer and contribute to continuous improvement initiatives
- 5+ years of relevant work experience
**Education and Experience:**
- High school diploma or equivalent
- Customer service experience is required
**Physical Requirements:**
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
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