Customer Service Representative Nights

5 days ago


Westbrook, Maine, United States Native Maine Produce and Specialty Foods LLC Full time
Job Description

**Job Summary:**

The Customer Service Representative will interact with customers by taking orders and addressing inquiries and resolving complaints. This position makes use of a comprehensive online ordering system and staffs a busy phone system.

**Responsibilities:**

  • Answering incoming calls (taking orders, submitting credits and special orders, searching for information on ETA of delivery) and solving problems
  • Providing informative and responsive service to our highly valued wholesale customers
  • Providing a live response to customers for a high volume of incoming calls and voicemails
  • Receiving telephone calls, emails, and voicemail orders that require immediate follow-through to ensure real-time delivery schedules are met
  • Managing special requests and problem-solving with customers using the highest levels of professionalism
  • Managing outbound communications regarding product backorders and assisting outside sales and inside operations staff with varying special projects
  • Providing ultimate service and always meeting the requirements of our customers
  • Other duties as assigned

**Requirements:**

  • The ability to multi-task
  • Meet deadlines
  • Communicate effectively with internal and external customers
  • Pleasant and professional phone manner
  • Extensive data entry
  • Computer skills including Microsoft Office
  • Ability to use basic office equipment: multi-line phone, fax, scanner, 10-key
  • Maintains composure under high volume
  • Strong aptitude to juggle multiple, detailed tasks simultaneously
  • Enjoy speaking with those who love high-quality food
  • Above average speed and accuracy in computer order entry while talking with customers
  • Excellent command of the English language
  • Willingness to be flexible and upbeat
  • Ability to prioritize and manage a constantly changing demand
  • Provide solutions to client/customer and contribute to continuous improvement initiatives
  • 5+ years of relevant work experience

**Education and Experience:**

  • High school diploma or equivalent
  • Customer service experience is required

**Physical Requirements:**

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times


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