Onsite Coordinator

The Opportunity:

As an Onsite Coordinator at Avantor, you will play a critical role in supporting the Lab and Production Services team in delivering high-quality, customized laboratory operations and research protocols to our customers.

Key Responsibilities:

• Manage inventory of consumables and chemicals, ensuring accurate documentation and control of inventory movement.
• Prepare and analyze inventory reports to inform business decisions.
• Monitor and maintain inventory operations, adhering to policies and procedures.
• Plan and coordinate daily customer service functions, communicating effectively with customers.
• Handle purchasing functions, including backorder reporting, expediting, and resolving open invoices or pricing issues.
• Provide exceptional customer service, responding to customer inquiries and resolving issues promptly.
• Perform shipping coordination activities, including shipping customer material and handling routine issues.
• Interface directly with customers, purchasing directors, facility directors, and plant managers.
• Manage consigned, non-consigned, customer-owned, and 3rd-party inventory.
• Utilize Avantor and customer computer systems to fulfill job duties.
• Meet safety, performance, and quality goals and objectives.
• Create programs for enhanced service efficiencies.
• Interfacing with Avantor Sales Force and manufacture representatives.
• Document change management.
• Responsible for desktop delivery of inbound packages to customer contacts.
• Updating and maintaining Standard Operating Procedures.
• Glass Wash/Autoclaving
• Shipping (IATA/DOT) /Receiving/ Internal deliveries
• Metrics collection/validation
• Freezer and Chemical management/support

Requirements:

• High school diploma or GED required; Associate degree or undergraduate degree in business or science-related field preferred.
• 4 years' experience in customer services, purchasing, and/or account management required.
• Intermediate Microsoft Excel skills required.
• Knowledge of ERP Systems.
• Excellent customer service skills, including a professional demeanor.
• Basic purchasing and inventory knowledge required.
• High regard for safety, quality, and adherence to protocols, policies, and procedures.
• Must be flexible, adaptable, and multitask-oriented.
• Ability to self-manage, motivate others, and be forward-thinking.
• Strong verbal and written communication skills.
• Previous experience managing associates preferred.
• Spill containment, IATA, DOT, and Hazwoper training a plus.
• GMP and GLP training a plus.
• CPR training and OSHA Right to Know preferred.
• Inside sales experience and cross-referencing skills a plus.
• Proven time management, forecasting knowledge, and/or expediting experience.
• Strong problem-solving & analytical skills.
• Solid written and verbal communication skills.
• Excellent customer service skills; display a professional can-do attitude.
• High regard for safety, quality, and site/customer protocols, policies, and procedures.
• Flexible, motivated, and able to act independently.
• Must be able to safely lift 50lbs minimum.

Why Avantor?

Avantor is a global leader in the life sciences industry, providing high-quality products and services to support the discovery and development of life-changing medicines. As an Onsite Coordinator, you will be part of a dynamic team that is passionate about delivering exceptional customer service and supporting the growth of our customers' businesses.

What We Offer:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.
• A commitment to diversity, equity, and inclusion.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity:

Avantor is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.