Event Venue Operations Manager

2 weeks ago

New Ulm, United States Synectics Full time
Position Overview

The Event Venue Operations Manager is responsible for overseeing the daily operations of our venue, ensuring a seamless experience for guests and staff alike. This role requires a strategic thinker with a strong background in hospitality management.

Key Responsibilities
  • Management:
    • Formulate and execute strategies aimed at enhancing revenue and profitability.
    • Foster and sustain positive relationships with clients, suppliers, and team members.
    • Recruit, train, and supervise staff to guarantee exceptional service and a memorable guest experience.
    • Establish and enforce policies and procedures to safeguard the well-being of guests and employees.
    • Continuously enhance the guest experience by actively seeking and addressing feedback.
    • Ensure adherence to all relevant local, state, and federal regulations.
  • Supplies & Inventory Management:
    • Oversee the inventory of supplies and equipment.
    • Implement standardization across all guest and operational supplies.
    • Manage procurement of supplies, equipment, and furnishings.
  • Sales:
    • Collaborate with the Sales Manager on various inquiries.
    • Manage inquiries related to weddings, hotel guests, and corporate events.
    • Coordinate tours, open houses, and entertainment events.
  • Guest Management & Services:
    • Work with the Guest Communications Team on reservation management and guest interactions.
    • Resolve guest issues and conflicts effectively.
    • Oversee onsite guest services, including front desk and concierge operations.
    • Coordinate guest programming, including activities and events.
    • Manage weddings and events, liaising with vendors and planners.
  • Property Management/Maintenance:
    • Collaborate with maintenance staff to manage vendor relationships.
    • Ensure all utilities and systems are functioning properly.
    • Supervise repairs and maintenance, both reactive and preventative.
    • Oversee guest accommodation turnovers and quality control for housekeeping.
    • Manage event space cleaning and turnovers.
    • Supervise groundskeeping and landscaping activities.
    • Ensure proper maintenance of swimming pool facilities.
  • Operations & Technology:
    • Work with the Technology Assistant to implement operational technology solutions.
    • Conduct regular meetings with ownership to discuss progress and improvements.
    • Focus on continuous improvement and standardization across operations.
  • Accounting:
    • Collaborate with the Accounting Team on financial management.
    • Assist in creating and adhering to an annual budget.
    • Support the bookkeeper in maintaining accurate financial records.
Qualifications
  • Proven managerial experience in an event venue, hotel, or related field.
  • Strong attention to detail and commitment to high standards.
  • Excellent leadership and organizational skills.
  • Ability to effectively lead and motivate a team.
  • Strong communication and interpersonal abilities.
  • Flexibility to work various shifts, including weekends and holidays.
  • Proficiency in hotel management software and tools.

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