Vendor Compliance Coordinator

1 week ago


Charlotte, North Carolina, United States City of Charlotte Full time

Position Overview

The City of Charlotte, recognized as the largest municipality in North Carolina and a prominent commercial hub, is seeking a dedicated professional for the role of Vendor Management Specialist. This position plays a vital role in supporting the city's ongoing development and fostering workplace advancement opportunities.

Role Summary

The Vendor Management Specialist is responsible for overseeing vendor compliance, monitoring customer service metrics, providing analytical insights, and nurturing long-term customer relationships to identify trends and make informed recommendations. This role also acts as a crucial administrative link between the department, vendors, and the community.

Key Responsibilities

  • Address and resolve customer complaints, communicate service delays, and provide administrative support for vendors.
  • Evaluate fines or penalties associated with non-compliance work orders and manage customer service work order requests.
  • Identify operational inefficiencies, oversee record request processes, and assist in the creation and distribution of educational materials related to recycling.
  • Monitor compliance improvements, prepare monthly reports, and collaborate with various departments on recycling initiatives.
  • Maintain records of compliance violations, issue violation notices, and track vendor contributions to recycling programs.
  • Work with other divisions on recycling-related appeals and assessments, and perform additional assigned tasks.

Essential Knowledge, Skills & Abilities

Knowledge of:

  • PC-based software applications, business software, and database management systems.
  • State statutes, city, state, and federal regulations, records retention laws, policies, and procedures.
  • Best practices in contract compliance, procurement processes, and operational requirements.
  • Quality assurance, quality control, logistics, and route optimization.

Skills in:

  • Interpersonal communication, attention to detail, decision-making, and strategic planning.
  • Data research, analysis, customer service, organization, and time management.
  • Contract review, troubleshooting, effective communication, and presentation abilities.

Ability to:

  • Understand and follow instructions, maintain confidentiality, and communicate effectively in both written and verbal forms.
  • Identify weaknesses, prepare accurate documentation, and make sound decisions.
  • Plan, prioritize, and organize work, evaluate route specifications, and adhere to professional standards.

Minimum Qualifications

Required Education and Experience

Any equivalent combination of training, education, and experience that provides the necessary skills, knowledge, and abilities.

Conditions of Employment

The City of Charlotte's Background Check Policy requires background checks for final candidates. These checks include reference verifications, education and criminal record checks, and may also encompass credit history, sex offender registry, and motor vehicle checks. Candidates must successfully complete a pre-employment drug screening and physical examination.

The City of Charlotte is an Equal Opportunity Employer.



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