Customer Experience Director

5 days ago


Kalispell, Montana, United States Target Full time
Job Overview
We are seeking a highly skilled Service and Engagement Team Leader to join our team at Target. This role is ideal for individuals who are passionate about delivering exceptional customer service and leading high-performing teams.

As a Service and Engagement Team Leader, you will be responsible for leading a team of Guest Advocates and Front of Store Attendants in delivering a world-class shopping experience to our guests. You will prioritize guest satisfaction, resolve issues promptly, and maintain a clean and organized store environment.

If you have a proven track record of leading teams, resolving conflicts, and driving sales growth, we encourage you to apply for this exciting opportunity

**Salary Range:** $21.00 - $35.70 per hour

**Key Responsibilities:**
  • Lead a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • Understand sales goals, plan, and execute daily/weekly workload to deliver on store sales goals and guest engagement.
  • Support leading physical and digital offerings and Target Loyalty Programs to inform, educate, and promote the suite of benefits, features, and offerings that reward our guests and/or enhance their shopping experience.


Requirements:
• High school diploma or equivalent required;
• Must be at least 18 years of age or older;
• Previous retail experience preferred but not required;
• Lead and hold others accountable;
• Ability to communicate effectively with multiple frequency devices and operate handheld scanners;
• Work independently and as part of a team;
• Manage workload and prioritize tasks independently and with a team;
• Welcoming and helpful attitude; effective communication skills;
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

**What We Offer:
* Competitive hourly rate ($21.00 - $35.70)
* Comprehensive health benefits and programs (medical, vision, dental, life insurance, etc.)
* 401(k) plan with company match
* Employee discount
* Short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation
* Opportunities for career growth and development


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