Customer Experience Specialist

1 week ago


Kalispell, Montana, United States T-Mobile (MobileOne, LLC) Full time

Customer Experience Specialist Job Summary

T-Mobile is looking for a skilled Customer Experience Specialist to provide exceptional customer service and sales support. This role involves showcasing T-Mobile products and services to customers while building trust and recommending the right plan.

Key Responsibilities

  • Deliver a high level of customer satisfaction through:
    • Approaching customers with confidence and assessing their needs and concerns.
    • Building trust with customers by answering their questions and offering solutions.
  • Meet and exceed monthly revenue and profit targets by:
    • Researching and memorizing T-Mobile's products and services.
    • Utilizing excellent training to become a Mobile Expert.

Requirements

  • Customer service and/or sales experience in a retail environment preferred.
  • A high school diploma or GED and being at least 18 years old are necessary.

What We Offer

  • Competitive salary: $31.21 per hour plus commission.
  • We offer a comprehensive array of valuable benefits, including health, dental, and vision insurance, 401(k) retirement savings, life and AD&D insurance, no-cost mental health program, daily pay, and discounted T-Mobile cellular service.


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