Customer Service Representative

2 weeks ago

Bloomington, Illinois, United States FastSigns Full time
Job Title: Customer Service Representative

Are you a highly motivated and talented sales professional looking for a challenging role with a fast-growing company? We're seeking a sales savvy candidate who can deliver an extraordinary customer experience as a Customer Service Representative (CSR) at FASTSIGNS.

Responsibilities:
  • Sell consultatively and make recommendations to prospects and clients using various FASTSIGNS products
  • Follow up on new leads and referrals resulting from telephone, marketing, and email activity
  • Demonstrate the ability to carry on a business conversation with customers
  • Prepare estimates and establish/maintain estimate follow-up procedures
  • Communicate with customers on order status and changes in the production schedule
  • Execute a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
  • Help as needed with reports, close-out, invoices, and required paperwork
  • Identify and resolve customer satisfaction issues
  • Establish and maintain effective team relationships with all support departments
  • Follow all company policies, procedures, and business ethics codes
Qualifications:
  • High school diploma or GED required
  • At least three years in retail or inside sales with excellent customer service experience
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills
Benefits:
  • Paid sick days
  • Paid holidays (7)
  • Paid vacation

At FASTSIGNS, every day is unique and presents exciting opportunities for growth and development. We offer competitive pay and ongoing training opportunities to help you succeed in your career. If you're looking for a rewarding career in sales, apply now to become a Customer Service Representative at FASTSIGNS.

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