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Renewal Operations Specialist

1 month ago

San Diego, California, United States Talent Groups Full time
Renewal Specialist Role

We are seeking a highly skilled Renewal Specialist to join our team at Talent Groups. This role is responsible for managing customer renewals for our content services, ensuring seamless interactions with high-level executives, and maintaining polished communication.

Key Responsibilities:
  • Manage customer renewals for content services, utilizing Salesforce and Oracle to ensure data accuracy.
  • Communicate effectively through automated emails and occasional follow-up calls.
  • Coordinate internally with sales teams, focusing on renewal management without upselling.
Qualifications:
  • Proven experience with Salesforce, with Oracle experience a plus (training available).
  • Background in customer service, billing, contracts, or renewals.
  • Proficiency in MS Office, particularly Excel.
  • Strong written and verbal English communication skills.
  • At least 5 years of experience in customer-facing roles or contract management.

This is an exciting opportunity for a skilled Renewal Specialist to join our team and contribute to the success of our content services.