Clinical Applications Specialist

4 days ago

Chicago, Illinois, United States Esaote North America, Inc. Full time
About Us

Esaote North America, Inc. is a leading provider of medical imaging solutions in Ultrasound, Dedicated MRI, and Healthcare IT. Our company is committed to advancing healthcare by providing cutting-edge technologies that empower medical professionals and improve patient outcomes.



Job Overview

The Clinical Applications Specialist will play a vital role in driving the adoption and effective use of our angio-based FFR solutions across the United States. This role involves providing expert on-site and remote training, clinical support, and technical guidance to healthcare professionals.



Key Responsibilities
  • Training & Clinical Support:
    • Schedule and coordinate comprehensive training sessions for healthcare providers on the use of angio-based FFR solutions.
    • Deliver on-site and remote application support to ensure users are proficient in utilizing the technology effectively in clinical settings.
    • Provide case support during procedures, offering real-time guidance and troubleshooting.
  • Implementation & Customer Engagement:
    • Work with Account Managers to facilitate the successful implementation and integration of angio-based FFR solutions within healthcare facilities.
    • Develop and maintain strong relationships with key stakeholders at client sites, including physicians, nurses, and radiologic technologists.
    • Serve as a clinical and technical resource to address customer inquiries and resolve issues promptly.
  • Product Expertise & Advocacy:
    • Stay current with the latest developments in our angio-based FFR solution and competing solutions.
    • Act as a subject matter expert, providing insights and feedback to internal teams on product performance, user experience, and potential enhancements.
    • Represent the company at conferences, workshops, and trade shows, demonstrating the capabilities and benefits of our angio-based FFR solution.
  • Documentation & Reporting:
    • Prepare detailed reports following training sessions, case support, and customer interactions.
    • Document feedback from healthcare professionals and relay pertinent information to Product Management and R&D teams.
    • Provide updates to the Sales Team on customer engagement, training outcomes, and potential sales opportunities.
Qualifications

Education & Training:

  • Bachelor's degree in a relevant field (e.g., Biomedical Engineering, Radiologic Technology, Nursing) is preferred.
  • Licensed Radiologic Technologist, Registered Nurse, or similar clinical credentials are advantageous.
  • Advanced training or certification in cardiovascular imaging or FFR technology is a plus.

Technical & Clinical Skills:

  • Strong understanding of cardiovascular physiology and angio-based FFR technology.
  • Proficiency in using and teaching advanced medical imaging and FFR software applications.
  • Ability to translate complex technical information into practical training and support for clinical users.
  • Proficiency in using and teaching computer software applications, particularly within a healthcare context.
  • Advanced knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Understanding of cardiac anatomy and physiology, relevant to product applications.

Interpersonal Skills:

  • Very strong communication skills.
  • Excellent customer service skills.
  • Ability to engage in clinical discussions with healthcare professionals, including physicians, nurses, and radiologic technologists.
  • Excellent interpersonal communication, capable of conveying complex information clearly.
  • Strong presentation and teaching skills, capable of delivering clear and concise training.
  • Strong customer service orientation, with a commitment to delivering high-quality support.

Problem-Solving & Adaptability:

  • Strong problem-solving abilities, with the capability to address technical issues and provide effective solutions in a clinical setting.
  • Flexible and adaptable, able to work independently and as part of a team in a fast-paced environment.

Experience:

  • Minimum of 3 years of experience in a clinical role involving cardiovascular imaging, catheterization, or FFR technology.
  • Prior experience in clinical applications or a support role within the healthcare technology industry is desirable.
  • Experience providing training and support for complex medical imaging solutions is preferred.

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