Technical Support Specialist
13 hours ago
St. John Fisher University is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide tier two and higher support for the University community in response to assigned OIT Service Desk tickets and established hardware and software maintenance schedules.
Key Responsibilities:- Provide hardware and software assessment and purchase recommendations in response to work orders.
- Communicate with hardware and software vendors in the normal course of problem resolution.
- Write and maintain documentation for instruction sheets, training manuals, OIT web pages, FAQs, internal processes, and procedures.
- Bachelor's degree in Computer or Information Science, or a related discipline preferred.
- Minimum of two years' experience in a technology support role, preferably in a higher education setting.
- Excellent communication, organization, and customer service skills.
- Ability to work in a team setting and independently.
- Provide tier-two and higher support for technology supported by OIT, including hardware, software, peripherals, and services across various operating systems.
- Utilize the OIT ticketing system to support operations for ticket entry, assignment, and monitoring in accordance with department standards.
- Implement and utilize back-end support systems and utilities such as remote assistance, desktop management, and password reset.
The incumbent will work in a well-lighted, well-ventilated, and pleasant work area with access to various equipment and software.
Job Type:Full-time
Work Hours:12 month, 40hrs/wk
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