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Technical Support Specialist
2 months ago
St. John Fisher University is seeking a highly skilled and experienced Sr. Technical Support Specialist to join our team. As a key member of our Information Technology department, you will be responsible for providing top-notch technical support to our faculty, staff, and students.
Key Responsibilities:- Provide tier two and higher support for the College community in response to assigned OIT Service Desk tickets and established hardware and software maintenance schedules.
- Install, configure, troubleshoot, and maintain desktop computers, printers, peripherals, and licensed software.
- Supervise a staff of student employees, including hiring, training, and mentoring.
- Administer and maintain Support Services applications and servers.
- Provide hardware/software assessment and purchase recommendations in response to work orders.
- Keep current with industry best practices through continued education, professional group memberships, and consulting with equipment manufactures.
- Bachelor's degree in Computer or Information Science, or a related discipline preferred.
- Minimum of three years' experience in technical support, preferably in a higher education setting.
- Excellent communication, organization, and customer service skills.
- Ability to work in a team setting and successfully work independently.
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and supportive team environment.
- Professional development opportunities to enhance your skills and knowledge.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced technical support professional looking for a new challenge, please submit your application.