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Technical Support Specialist

2 months ago

Brighton, Colorado, United States InsideHigherEd Full time
Job Title: Sr. Technical Support Specialist

St. John Fisher University is seeking a highly skilled and experienced Sr. Technical Support Specialist to join our team. As a key member of our Information Technology department, you will be responsible for providing top-notch technical support to our faculty, staff, and students.

Key Responsibilities:
  • Provide tier two and higher support for the College community in response to assigned OIT Service Desk tickets and established hardware and software maintenance schedules.
  • Install, configure, troubleshoot, and maintain desktop computers, printers, peripherals, and licensed software.
  • Supervise a staff of student employees, including hiring, training, and mentoring.
  • Administer and maintain Support Services applications and servers.
  • Provide hardware/software assessment and purchase recommendations in response to work orders.
  • Keep current with industry best practices through continued education, professional group memberships, and consulting with equipment manufactures.
Requirements:
  • Bachelor's degree in Computer or Information Science, or a related discipline preferred.
  • Minimum of three years' experience in technical support, preferably in a higher education setting.
  • Excellent communication, organization, and customer service skills.
  • Ability to work in a team setting and successfully work independently.
What We Offer:
  • A competitive salary range of $29.93 per hour.
  • A comprehensive benefits package.
  • The opportunity to work in a dynamic and supportive team environment.