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Customer Service Representative

2 months ago


Richmond, Virginia, United States BlackboxMyCar Full time
{"h1": "Customer Service Specialist", "p": "At BlackboxMyCar, we're seeking a talented Customer Service Specialist to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, live chat, and in-person interactions.

Your primary focus will be on addressing customer inquiries, resolving issues, and ensuring a positive experience for our customers. You will also have the opportunity to collaborate with cross-functional teams to drive customer satisfaction and loyalty.

To succeed in this role, you will need strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

**Key Responsibilities:**

* Provide exceptional customer service through various channels
* Address customer inquiries and resolve issues in a timely manner
* Collaborate with cross-functional teams to drive customer satisfaction and loyalty
* Develop and maintain knowledge of our products and services
* Stay up-to-date with industry trends and best practices

**Requirements:**

* 1+ year of experience in a customer service or sales position
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficiency in MS Office, Google Docs, and Sheets
* Typing speed of 50+WPM

**What We Offer:**

* Competitive pay
* Extended health benefits
* Life insurance and disability
* 2 weeks paid vacation
* 2 paid sick days
* Employee discount on products

**How to Apply:**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your resume along with your salary expectations. We thank all applicants for their interest. Due to the volume of applications we receive, we are only able to follow up with shortlisted candidates.

BlackboxMyCar is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. BlackboxMyCar also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Location Richmond, British Columbia Minimum Experience Entry-level Compensation 16-19"}