Healthy NYC Deputy Panel Manager
3 weeks ago
Public Health Solutions is seeking a highly motivated and detail-oriented Deputy Panel Manager to oversee survey phone operations, participant relations, and gift card management for the Healthy NYC initiative. This is a grant-funded position ending in November 2027.
Key Responsibilities:
- Supervise phone survey operations and ensure prompt and high-quality response to participant concerns.
- Track participant interactions and manage gift card fulfillment.
- Update training materials for phone interviewers and train staff on new protocols.
- Manage phone interviewer shift schedules and resolve escalated participant concerns.
- Track and summarize calls, withdrawals, and other outcomes in Excel or similar software and present to study leadership.
Requirements:
- MPH/MS degree from an accredited college or university and a minimum of three years of experience in survey research or a related field.
- Experience interacting with survey participants and managing research studies.
- Strong interpersonal skills, attention to detail, and ability to work in a dynamic environment.
Additional Information:
- This is a temporary grant-funded position ending in November 2027.
- The selected candidate will be an employee of Public Health Solutions and will work under the supervision of the Healthy NYC Panel Manager.
- The position will be based at the Health Department's office in Long Island City, NY, with the possibility of hybrid work.
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