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Business Operations Leader

2 months ago

South Gate, California, United States Alliance Laundry Full time

Overview

The Business Operations Leader is tasked with overseeing the daily functions of the organization's operational activities. This role is pivotal in managing routine processes essential for effective business execution while identifying areas for enhancement and efficiency. Furthermore, the Business Operations Leader collaborates with other managerial personnel and relevant leaders to devise and implement strategies aimed at achieving the organization's critical objectives in the most effective manner.

Key Responsibilities

  • Manage employee relations, including mentoring, training, and disciplinary actions.
  • Develop and enforce office policies and procedures in alignment with corporate standards.
  • Assist in the onboarding process for new hires.
  • Maintain ongoing communication with management, staff, and vendors to ensure smooth organizational operations.
  • Address customer inquiries and resolve discrepancies effectively.
  • Establish, implement, and uphold quality assurance protocols.
  • Enhance the efficiency of existing organizational processes to bolster internal capacity.
  • Pursue strategic and operational goals actively.
  • Ensure that operational activities are completed on schedule and within budget constraints.
  • Oversee timely data collection to update operational metrics, aiming to meet productivity targets, minimize costs, reduce errors, and provide excellent customer service.
  • Collaborate with cross-functional teams to improve proprietary tools and systems.
  • Work closely with legal and safety departments to ensure compliance with regulations.
  • Supervise materials and inventory management.
  • Conduct budget assessments and report financial plans to senior management.
  • Perform performance evaluations and motivate direct reports positively.
  • Collaborate effectively with other managers.

Qualifications

Education & Experience:

  • Bachelor's degree in Business, Operations Management, or a related field is preferred.
  • 6+ years of experience in sales or account management with a proven track record in budget development and execution.
  • Equivalent combinations of education, training, and experience will be considered.
  • Familiarity with management software programs such as Praxedo, QuickBooks, and SAP is strongly preferred.
  • Proficient in Microsoft Office Suite.

Skills and Abilities:

  • Strong business acumen with the ability to quickly understand business models and key drivers.
  • Ability to delegate responsibilities while maintaining oversight of daily operations and customer service.
  • Excellent analytical skills to gather and interpret large data sets, identify objectives, explore solutions, implement changes, and report outcomes to senior management.
  • Strong conflict resolution and negotiation skills; ability to foster strong working relationships through a problem-solving approach.
  • Demonstrated leadership skills, building trust and respect within the team, and effectively communicating expectations.
  • Solid organizational skills with the ability to manage multiple projects and meet tight deadlines.
  • Exceptional written, verbal, and interpersonal communication skills, with confidence in delivering presentations to various stakeholders.
  • Strong work ethic and proactive approach; resilient in navigating ambiguity and change.

Travel Requirements:

Willingness to travel as necessary within the assigned territory to engage with customers and attend training at other locations.

Physical Requirements:

This position involves prolonged sitting, standing, manual dexterity, and occasional lifting of up to 50 lbs. Assistive devices will be provided for heavier items.

Alliance Team Members Demonstrate DRIVE:

  • Dedicated: Follows through on commitments.
  • Respectful: Acts with integrity and values diverse perspectives.
  • Innovative: Continuously seeks better methods and leads change.
  • Versatile: Adapts swiftly to changing circumstances.
  • Engaged: Acts with ownership, striving to align business operations with market needs.

Compensation:

The compensation range for this role is competitive and influenced by various factors, including skills, experience, and qualifications.

EEO Statement:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.