Card Services Specialist II

3 days ago


San Jose, California, United States Technology Credit Union Full time
Job Summary

The Card Services Specialist II plays a critical role in ensuring the smooth operation of our credit card services. This position is responsible for analyzing disputed transactions, researching and resolving card services inquiries, and processing lost/stolen card reports. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities
  • Analyze disputed transactions and identify opportunities to recover and mitigate losses.
  • Research and resolve card services inquiries from internal and external clients within established service level standards.
  • Process lost/stolen card reports and order replacement cards.
  • Assist with card fraud reports and troubleshoot credit/debit card processing issues.
  • Post, reconcile, and research exception transactions associated with account adjustments, ATM, and cash vault balancing.
  • Provide backup assistance as needed and work with the team to ensure all departmental duties and goals are met.
Requirements
  • Associate degree or equivalent experience.
  • 5+ years' experience in financial institutions, including exposure to credit/debit card related services.
  • Excellent written and verbal communication skills.
  • Proficient with Microsoft Office and internet explorer.
  • Detail-oriented and able to work effectively in a team environment.
Work Environment

This position requires the ability to sit for 70% of the day, walk/travel outside of the facility 10% of the time, and speak/listen to interact with clients and team in person or via phone. The ideal candidate will be able to read a computer screen and perform keyboarding tasks for up to 50% of the day.

Benefits

Technology Credit Union offers a competitive salary range of $68,400 to $95,600 with bonus potential of 7%. The organization also provides health care benefits, life and disability insurance, 12 paid holidays, and 401k with a company match. Additionally, employees accrue 5.54 paid time off (PTO) hours per bi-weekly paycheck and receive eight hours of voluntary time off (VTO) annually to dedicate time to charitable organizations.



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