Customer Relations Representative
1 month ago
The Customer Relations Manager provides exceptional customer experiences for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
- Processes changes to existing accounts and policies.
- Identifies opportunities for cross-selling with existing customers.
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees.
- Obtain an Insurance license within 30 days of employment.
- Demonstrated customer service experience.
- Effective communication skills via email, phone, and in the office.
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
- Solid knowledge and understanding of basic mathematical skills.
- Spanish bilingual preferred but not required.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
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Olympia Fields, Illinois, United States Marshe Hamilton American Family Insurance Full timeCustomer Relations Manager RoleAt Marshe Hamilton American Family Insurance, we are seeking a skilled Customer Relations Manager to provide exceptional customer experiences for potential and existing customers. This role involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up. The successful candidate will...
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