Medical Support Specialist

1 month ago


Olympia Fields, Illinois, United States SOUTHLAND CARE COORDINATION PARTNER Full time
Job Overview

SOUTHLAND CARE COORDINATION PARTNER is seeking a skilled Medical Support Specialist to provide administrative support to Nurse Practitioners engaged in clinical risk adjustment for assigned Health Plan Members.

Key Responsibilities:

  • Assist Health Plan Members with scheduling appointments with the Nurse Practitioners (NPs).
  • Provide follow-up appointment reminders via call, text, and/or email.
  • Assist Health Plan Members to address any barriers to members completing the scheduled appointment.
  • Process all electronic orders as prescribed by the NP.
  • Update and maintain accurate documentation of each member encounter in the electronic health record (EHR).
  • Keep accurate documentation of appointments made by member.
  • Update and maintain accurate documentation of all communication during verbal, non-verbal (electronic correspondence) and text-based interactions with each member.
  • Follows all Policies and Procedures of SCCP.
  • Support program compliance with Performance Goals/Contract Deliverables.
  • Document timely member observations, and clinical treatments/management requiring administrative notification of any critical member issues/concerns and laboratory values.
  • Participates in all SCCP mandatory and CMS regulatory training.
  • Attends all staff meetings – in person or telephonic (if unable to attend, responsible for knowledge of content).
  • Abide by principles and laws related to confidentiality.
  • Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).
  • Interact with staff and members to optimize workflow efficiency.

Qualifications and Education Requirements:

  • Successful completion of an accredited Medical Assistant program.
  • High School Diploma or Equivalent Required.
  • Minimum of 1 year of Medical Assistant Experience Preferred.
  • Minimum of 2 years in a Customer Service role required.

Preferred Skills:

  • Computer Literate – Word, Google Doc, and Excel.
  • Able to multi-task, manage time, and set priorities.
  • Able to remain coachable and teachable at all times.
  • Bilingual Preferred.


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