Customer Relations Specialist
2 weeks ago
At Marshe Hamilton American Family Insurance, we're committed to delivering exceptional customer experiences. As a Customer Relations Manager, you'll play a vital role in building strong relationships with our customers, identifying opportunities to cross-sell, and coordinating with sales specialists for follow-up.
Key Responsibilities:- Provide personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Respond to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
- Process changes to existing accounts and policies.
- Identify opportunities for cross-selling with existing customers.
- Assist customers with claims by directing them to the appropriate Claims Department contacts and resources, and follow up to ensure customer needs are addressed.
- Schedule appointments with existing or prospective customers for agency employees.
- Obtain an Insurance license within 30 days of employment.
- Demonstrated customer service experience.
- Effective communication skills via email, phone, and in the office.
- Experience with PC software applications (Microsoft Office Suites, Internet Explorer).
- Solid knowledge and understanding of basic mathematical skills.
- Spanish bilingual preferred but not required.
This is an Agency Team Member position working for the Agency Owner and is not an employee of American Family Insurance.
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Customer Relations Representative
1 month ago
Olympia Fields, Illinois, United States Marshe Hamilton American Family Insurance Full timeJob SummaryThe Customer Relations Manager provides exceptional customer experiences for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.ResponsibilitiesProvides personalized, professional customer service experiences by...
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Customer Service Representative
6 days ago
Olympia Fields, Illinois, United States Marshe Hamilton American Family Insurance Full timeCustomer Relations Manager RoleAt Marshe Hamilton American Family Insurance, we are seeking a skilled Customer Relations Manager to provide exceptional customer experiences for potential and existing customers. This role involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up. The successful candidate will...
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Customer Service Representative
1 month ago
Olympia Fields, Illinois, United States Marshe Hamilton American Family Insurance Full timeJob SummaryThe Customer Relations Manager plays a vital role in delivering exceptional customer experiences for potential and existing customers at Marshe Hamilton American Family Insurance. This position involves identifying opportunities to cross-sell and coordinating with sales specialists for follow-up, while assisting the agency owner in achieving...
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