Care Navigator

4 weeks ago


Olympia Fields, Illinois, United States SOUTHLAND CARE COORDINATION PARTNER Full time
Job Summary

We are seeking a highly skilled and compassionate Care Navigator to join our team at SOUTHLAND CARE COORDINATION PARTNER. The successful candidate will be responsible for engaging with Health Plan members, scheduling appointments with Nurse Practitioners, and maintaining accurate documentation of each member encounter in the electronic health record.

Key Responsibilities
  • Engage with Health Plan members through verbal communications, electronic correspondence, and text-based interactions.
  • Assist members with scheduling appointments with Nurse Practitioners.
  • Update and maintain accurate documentation of each member encounter in the electronic health record.
  • Accurately document appointments and follow up on member referrals and concerns.
  • Participate in all mandatory and regulatory training, and attend staff meetings as required.
Requirements
  • High School Diploma or Equivalent Required.
  • Minimum of 1 year of Call Center Representative Experience Preferred.
  • Minimum of 2 years in a Customer Service Role Required.
Preferred Skills
  • Excellent verbal communication skills.
  • Ability to interact with healthcare professionals in a professional manner.
  • Computer Literate – Word, Google Doc, and Excel.
  • Able to multi-task, manage time, and set priorities.


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