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Data Insight and Reporting Analyst

2 months ago

Philadelphia, Pennsylvania, United States IntePros Full time
Job Title: Data Insight and Reporting Analyst

At IntePros, we are seeking a highly skilled Data Insight and Reporting Analyst to join our team. As a key member of our organization, you will play a critical role in migrating our business processes to new vendors and systems.

Key Responsibilities:

  • Analyze and track new Service Now business incidents on a daily basis, identifying trends and root causes.
  • Conduct Root Cause Analyses of issues using NextGen applications across domains such as enrollment, billing, claims, client setup, and provider networks.
  • Categorize incidents into trended problems, maintain problem tickets through the problem management Service Now module, and update tickets with relevant information.
  • Facilitate problem management meetings with key business stakeholders to identify, update, and resolve issues, and develop a problem management database to track issues and their resolution status.
  • Develop training documentation for business teams to ensure they are equipped to manage tickets effectively, and document issue management policies and best practices.
  • Partner with the Rapid Insights team to develop tools to monitor the business and quickly identify new issues.

Requirements:

  • Strong social and communication skills, with the ability to work as a matrixed leader across an organization.
  • 3+ years of healthcare or health insurance operations experience.
  • Bachelor's degree.

Preferred Qualifications:

  • 2+ years of experience in problem management or a related field.
  • Strong analytical skills and the ability to identify trends and root causes of problems.
  • Experience working with Service Now and Tableau.
  • Knowledge of Google Big Query, SQL, or other coding languages.