Data Insights Analyst

4 weeks ago


Philadelphia, Pennsylvania, United States Independence Blue Cross Full time

We are seeking a highly skilled Senior Data Insights Analyst to join our Operations Reporting & Analytics team. This role will play a critical part in driving operational improvement initiatives and supporting our vision to lead nationally in innovating equitable whole-person health.

Key Responsibilities:

  • Derive actionable insights from data analysis and conduct root-cause analysis of operational issues identified by the data.
  • Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools.
  • Drive understanding of our members and their interaction with our call center through in-depth analyses of user interaction, engagement, and transcribed calls.
  • Answer complex business questions via SQL queries to enable business owners to make informed decisions.
  • Investigate and identify problematic trends that may impact member experience and operational metrics negatively.

Requirements:

  • Bachelor's Degree in Statistics, Engineering, or Economics.
  • 5+ years of experience in Data Analytics.
  • Proficiency in SQL and data visualization tools such as Power BI and Tableau.
  • Ability to translate business language into technical requirements.
  • Strong Microsoft Office skills, including Excel, PowerPoint, and Access.

About Independence Blue Cross:

We are a leading health insurer in the United States, dedicated to providing innovative and equitable whole-person health solutions to our members. Our team is passionate about using data insights to drive operational improvement and support our vision for a healthier community.



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