Data Insights Analyst
4 weeks ago
We are seeking a highly skilled Senior Data Insights Analyst to join our Operations Reporting & Analytics team. This role will play a critical part in driving operational improvement initiatives and supporting our vision to lead nationally in innovating equitable whole-person health.
Key Responsibilities:
- Derive actionable insights from data analysis and conduct root-cause analysis of operational issues identified by the data.
- Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools.
- Drive understanding of our members and their interaction with our call center through in-depth analyses of user interaction, engagement, and transcribed calls.
- Answer complex business questions via SQL queries to enable business owners to make informed decisions.
- Investigate and identify problematic trends that may impact member experience and operational metrics negatively.
Requirements:
- Bachelor's Degree in Statistics, Engineering, or Economics.
- 5+ years of experience in Data Analytics.
- Proficiency in SQL and data visualization tools such as Power BI and Tableau.
- Ability to translate business language into technical requirements.
- Strong Microsoft Office skills, including Excel, PowerPoint, and Access.
About Independence Blue Cross:
We are a leading health insurer in the United States, dedicated to providing innovative and equitable whole-person health solutions to our members. Our team is passionate about using data insights to drive operational improvement and support our vision for a healthier community.
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