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Food and Beverage Supervisor

2 months ago

Phoenix, Arizona, United States Marriott Phoenix Airport Full time
Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Marriott Phoenix Airport. As a key member of our hospitality team, you will be responsible for ensuring exceptional service and food quality in our dining areas.

Key Responsibilities
  • Schedule and Instruct Service Personnel: Schedule and instruct all service personnel on an assigned shift, ensuring they are aware of their duties and responsibilities.
  • Assign Stations and Ensure Proper Service: Assign stations to servers and ensure that food is prepared and served according to specifications.
  • Manage Guest Complaints: Handle guest complaints in a professional and courteous manner, ensuring that all issues are resolved to the guest's satisfaction.
  • Train and Develop Team Members: Hire, train, and develop new employees, ensuring they have the skills and knowledge necessary to provide exceptional service.
  • Maintain Departmental Payroll and Labor Statistics: Maintain accurate records of departmental payroll and labor statistics, ensuring compliance with company policies and procedures.
  • Supervise Dining Room Area: Supervise the dining room area during meal periods, ensuring that all service personnel are performing their duties to the highest standard.
Requirements
  • Excellent Communication and Leadership Skills: Possess excellent communication and leadership skills, with the ability to motivate and inspire team members.
  • Strong Organizational and Time Management Skills: Demonstrate strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Knowledge of Food and Beverage Operations: Have a thorough understanding of food and beverage operations, including menu planning, inventory management, and food safety procedures.
  • Ability to Work in a Fast-Paced Environment: Be able to work in a fast-paced environment, with the ability to multitask and adapt to changing circumstances.