Technical Support Specialist

3 days ago


Chillicothe, Illinois, United States Surgetech INC. Full time
Job Overview

Surgetech INC. is seeking a highly skilled Technical Support Engineer to join our Resource Industries (RI) GCIO IT team based in Mossville, IL. As a key member of our team, you will provide technical support and assistance to our engineers, ensuring seamless operations and resolving complex technical issues.

Key Responsibilities:

  • Provide technical support and assistance to engineers, including troubleshooting and resolving hardware, software, and network issues.
  • Work closely with engineering business partners and IT teams to develop and integrate IT infrastructure solutions.
  • Collaborate with IT leadership and facility management to address various IT security needs.
  • Participate in integrated testing and acceptance of infrastructure components.

Requirements:

  • 4+ years of experience in a technical support or IT site support role.
  • Strong understanding of Microsoft Office Suite and ability to install/configure applications.
  • General networking skills, including TCP/IP settings, VPN, and router configuration.
  • Knowledge of IT Service Management and ITIL based support processes.
  • Excellent communication and problem-solving skills.

Preferred Qualifications:

  • Degree or equivalent experience.
  • Experience in helpdesk and IT site support roles.
  • Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
  • Knowledge of tools, methods, and techniques of requirement analysis.

Work Environment:

Onsite in Mossville, IL.

How to Apply:

Please forward your resume and contact details to dakshayani_p@surgetechinc.com or sahithi_s@surgetechinc.com.



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