Production Support Specialist

4 days ago


Chillicothe, Illinois, United States EPITEC Full time
Production Support Engineer

Epitec is seeking a skilled Production Support Engineer to join our team. As a key member of our team, you will be responsible for providing technical support and resolving customer issues related to our remote control products.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, and remote access.
  • Collaborate with dealers and other service engineers to resolve customer issues and provide solution responses within agreed-upon timelines.
  • Develop and maintain strong relationships with customers and internal stakeholders to ensure seamless communication and issue resolution.

Requirements:

  • Engineering degree or equivalent experience required.
  • 2+ years of in-field heavy equipment support experience.
  • 2+ years of on-machine technology experience.
  • Heavy equipment electrical and CAN troubleshooting skills.
  • Knowledge of computer software and operating systems, including Windows, Ubuntu, Command Line, and Terminal.
  • Microsoft Office Suite skills, including Outlook, Teams, OneDrive, SharePoint, and more.
  • Network, IT, or A/V support/troubleshooting experience a plus.

Preferred Qualifications:

  • Communication skills, including verbal and written communication, problem-solving, customer service, and interpersonal skills.
  • Self-motivated and able to work independently, managing time effectively.
  • Ability to support multiple projects simultaneously.
  • Situational awareness and ability to adapt to changing situations.
  • Mentoring skills to provide support and constructive performance feedback.
  • Ability to communicate with individuals who speak broken English.
  • Fluency in Spanish, Portuguese, or French a plus.

About Epitec:

Epitec is a leading employment agency that prioritizes placing people first. We strive to understand the needs of our clients and candidates, providing a personalized approach to employment. Our goal is to create a perfect fit for each individual, offering a best-in-class compensation package and opportunities for growth and development.



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