Quality Assurance Analyst, Bilingual Bengali Expert
4 weeks ago
Maximus is seeking a highly skilled Bilingual Quality Assurance Analyst to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC) in New York City.
This position requires strong analytical skills, attention to detail, and the ability to work independently. The ideal candidate will have at least 2 years of experience in a quality assurance position in the health or human services field and be proficient in Bengali and English.
The successful candidate will be responsible for quality-checking consumer notices, comparing them against information in MAXeb, and ensuring that notices contain language regarding Fair Hearings when applicable. They will also participate in project training activities and escalate issues to management as needed.
Maximus provides company-issued computer equipment and reliable high-speed internet service with 100 Mbps download speed. The ideal candidate will be willing to travel within the Tri-State area and have knowledge of the CFEEC Program and experience using MAXeb.
As a Quality Assurance Analyst, you will play a critical role in ensuring the quality of our services and supporting the growth and expansion of the CFEEC Project. If you are a detail-oriented and analytical individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Quality-check consumer notices
- Compare consumer notices prior to mailing against information in MAXeb
- Ensure notices contain language regarding Fair Hearings when applicable
- Participate in project training activities
- Escalate issues to management
- Ensure reports are accurate and all standards are being met
- Utilize MAXeb and other system applications to create reports on an ad-hoc basis
Requirements:
- At least 2 years of directly related work experience in Call Center Operations
- Strong analytical skills; detail and solution oriented
- Experience in a quality assurance position in the health or human services field
- Ability to work independently
- Excellent written and oral communication and presentation skills
- Must have the ability to use spreadsheet or database software
- Must read, write, and speak Bengali in addition to English
- Must be willing to travel within the Tri-State area
- Knowledge of the CFEEC Program preferred
- Experience using MAXeb preferred
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service with 100 Mbps download speed
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