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1 day ago
Maximus is seeking a highly skilled Quality Assurance Specialist to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC) in New York City.
This position will provide critical support to the CFEEC Project, ensuring the highest level of quality in consumer notices and reports.
The ideal candidate will have a strong analytical mindset, excellent written and oral communication skills, and the ability to work independently.
Key responsibilities include:
- Quality-checking consumer notices for accuracy and completeness
- Comparing consumer notices against information in MAXeb to ensure consistency
- Ensuring notices contain language regarding Fair Hearings when applicable
- Participating in project training activities to achieve quality assurance goals
- Escalating issues to management as needed
Requirements include:
- At least 2 years of directly related work experience in Call Center Operations
- Strong analytical skills, detail-oriented, and solution-focused
- Experience in a quality assurance position in the health or human services field
- Ability to work independently and as part of a team
- Excellent written and oral communication and presentation skills
Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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