Quality Assurance Analyst

1 week ago


Brooklyn, New York, United States Demo - Maximus Full time

Maximus is seeking a highly skilled Bilingual Quality Assurance Analyst to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC) in New York City.

This position will provide quality assurance support to the CFEEC Project, ensuring that consumer notices are accurate and compliant with regulations.

The ideal candidate will have at least 2 years of experience in a quality assurance position, with a strong analytical mindset and excellent communication skills.

Responsibilities will include:

  • Quality-checking consumer notices for accuracy and completeness
  • Comparing consumer notices against information in MAXeb
  • Ensuring notices contain language regarding Fair Hearings when applicable
  • Participating in project training activities to achieve quality assurance goals
  • Escalating issues to management as needed

Requirements include:

  • At least 2 years of directly related work experience in Call Center Operations
  • Strong analytical skills and attention to detail
  • Experience in a quality assurance position in the health or human services field
  • Ability to work independently and as part of a team
  • Excellent written and oral communication skills

Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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