Quality Assurance Analyst
1 week ago
Maximus is seeking a highly skilled Bilingual Quality Assurance Analyst to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC) in New York City.
This position will provide quality assurance support to the CFEEC Project, ensuring that consumer notices are accurate and compliant with regulations.
The ideal candidate will have at least 2 years of experience in a quality assurance position, with a strong analytical mindset and excellent communication skills.
Responsibilities will include:
- Quality-checking consumer notices for accuracy and completeness
- Comparing consumer notices against information in MAXeb
- Ensuring notices contain language regarding Fair Hearings when applicable
- Participating in project training activities to achieve quality assurance goals
- Escalating issues to management as needed
Requirements include:
- At least 2 years of directly related work experience in Call Center Operations
- Strong analytical skills and attention to detail
- Experience in a quality assurance position in the health or human services field
- Ability to work independently and as part of a team
- Excellent written and oral communication skills
Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Quality Assurance Analyst
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Brooklyn, New York, United States Demo - Maximus Full timeMaximus is seeking a highly skilled Quality Assurance Analyst to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC) in New York City.This role will involve providing quality-checking services for consumer notices, comparing them against information in MAXeb, and ensuring they contain language regarding Fair Hearings when...
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Quality Assurance Analyst
2 weeks ago
Brooklyn, New York, United States Demo - Maximus Full timeMaximus is seeking a highly skilled Bilingual Quality Assurance Analyst to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC) in New York City.This position will provide critical support to the CFEEC Project, ensuring the highest level of quality assurance in consumer notices and reports.Key responsibilities...
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