Quality Assurance Analyst, Bilingual Russian
3 weeks ago
Maximus is seeking a Bilingual Quality Assurance Analyst to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC) in New York City.
This position will provide support to the CFEEC Project, ensuring the quality of consumer notices and reports.
Candidates must speak, read, and write in both Russian and English.
This is a remote work-from-home position.
About the Conflict-Free Evaluation and Enrollment Center (CFEEC):
The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services.
The outcome of the assessment informs whether the individual qualifies for in-home services.
We are rapidly expanding and have numerous exciting opportunities across the state.
Primary Responsibilities:
- Quality-check consumer notices
- Compare consumer notices prior to mailing against information in MAXeb
- Ensure notices contain language regarding Fair Hearings when applicable
- Participate in the development of project goals and objectives, and monitor achievement of those goals
- Participate in project training activities for the purpose of achieving or maintaining quality assurance goals
- Escalate issues to management
- Ensure reports are accurate and all standards are being met
- Utilize MAXeb and other system applications to create reports on an ad-hoc basis
Minimum Qualifications:
- At least 2 years of directly related work experience in Call Center Operations
- Strong analytical skills; detail and solution oriented
- Experience in a quality assurance position in the health or human services field
- Ability to work independently
- Excellent written and oral communication and presentation skills
- Must have the ability to use spreadsheet or database software
- Must read, write, and speak Russian in addition to English
- Must be willing to travel within the Tri-State area
- Knowledge of the CFEEC Program preferred
- Experience using MAXeb preferred
Home Office Requirements:
Maximus provides company-issued computer equipment.
Reliable high-speed internet service with 100 Mbps download speed is required.
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