Associate Care Manager
3 days ago
At Jewish Family Service of San Diego, we are seeking a compassionate and mission-driven individual to join our team as an Associate Care Manager. This role plays a vital part in supporting our clients and staff in providing exceptional care and services.
Job Summary:The Associate Care Manager will assist Care Managers in carrying out the established care plan, providing short-term and long-term support to clients, and maintaining records, files, and statistics. This position requires excellent organizational skills, attention to detail, and the ability to work independently.
Responsibilities:- Prepare files for new clients, open and close case files
- Scan, file, and maintain documents and receipts in client hard copy folders and electronic files
- Collect and process mail
- Enter check requests as touchpoints into ETOi
- Prepare letters and notifications to clients receiving financial assistance
- Print quarterly Home Delivered Meal letters and confirmation of service forms
- Prepare self-addressed stamped envelopes for clients to return signed confirmation of services
- Prepare and send annual requests for updates on client information/surveys, file and track client responses
- Update forms as necessary
- Complete and submit check requests
- Enter and track information in the JFS Database (ETOi), SharePoint, and One Drive
- Track services and logs and assist accounting and program staff with audit
- Maintain HIPAA confidentiality guidelines and uphold Claims Conference requirements and quality in all services with and for clients
- Assist Care Managers in carrying out the established care plan
- Facilitate client services as assigned by Care Managers through a compassionate and person-centered trauma-informed framework
- Respond to requests for information from survivors, connecting with Care & Program Managers or Director as appropriate
- Enter case notes/client contacts into ETOi and assist with other client service tracking as needed
- 1-2 years' experience working with the elderly, particularly those with PTSD and low-income populations
- Administrative experience with excellent organizational skills and attention to detail
- Familiarity with Jewish history, traditions, and culture
- Ability to show an unconditional positive regard for clients who turn to JFS for support
- Experience setting appropriate boundaries and limits when working with clients
- Valid driver's license and dependable accessible transportation
- Comprehensive, low-cost healthcare coverage for employees
- Generous employer 401(k) contributions
- Employer-covered life insurance
- Paid vacation time and sick leave
- 15 paid holidays, including Federal and Jewish holidays
- 2 Wellness Days to be taken any time during the year to support employees' mental wellness
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. We believe our employees are the backbone of our Agency, and we strive to ensure that each employee is treated with dignity and respect.
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