Associate Care Manager

3 days ago

San Diego, California, United States Jewish Family Service Full time
Job Title: Associate Care Manager

At Jewish Family Service of San Diego, we are seeking a compassionate and mission-driven individual to join our team as an Associate Care Manager. This role plays a vital part in supporting our clients and staff in providing exceptional care and services.

Job Summary:

The Associate Care Manager will assist Care Managers in carrying out the established care plan, providing short-term and long-term support to clients, and maintaining records, files, and statistics. This position requires excellent organizational skills, attention to detail, and the ability to work independently.

Responsibilities:
  • Prepare files for new clients, open and close case files
  • Scan, file, and maintain documents and receipts in client hard copy folders and electronic files
  • Collect and process mail
  • Enter check requests as touchpoints into ETOi
  • Prepare letters and notifications to clients receiving financial assistance
  • Print quarterly Home Delivered Meal letters and confirmation of service forms
  • Prepare self-addressed stamped envelopes for clients to return signed confirmation of services
  • Prepare and send annual requests for updates on client information/surveys, file and track client responses
  • Update forms as necessary
  • Complete and submit check requests
  • Enter and track information in the JFS Database (ETOi), SharePoint, and One Drive
  • Track services and logs and assist accounting and program staff with audit
  • Maintain HIPAA confidentiality guidelines and uphold Claims Conference requirements and quality in all services with and for clients
  • Assist Care Managers in carrying out the established care plan
  • Facilitate client services as assigned by Care Managers through a compassionate and person-centered trauma-informed framework
  • Respond to requests for information from survivors, connecting with Care & Program Managers or Director as appropriate
  • Enter case notes/client contacts into ETOi and assist with other client service tracking as needed
Requirements:
  • 1-2 years' experience working with the elderly, particularly those with PTSD and low-income populations
  • Administrative experience with excellent organizational skills and attention to detail
  • Familiarity with Jewish history, traditions, and culture
  • Ability to show an unconditional positive regard for clients who turn to JFS for support
  • Experience setting appropriate boundaries and limits when working with clients
  • Valid driver's license and dependable accessible transportation
What We Offer:
  • Comprehensive, low-cost healthcare coverage for employees
  • Generous employer 401(k) contributions
  • Employer-covered life insurance
  • Paid vacation time and sick leave
  • 15 paid holidays, including Federal and Jewish holidays
  • 2 Wellness Days to be taken any time during the year to support employees' mental wellness
About Us:

Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. We believe our employees are the backbone of our Agency, and we strive to ensure that each employee is treated with dignity and respect.

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