Automotive Service Advisor

2 days ago


Concord, North Carolina, United States EasyCare (APCO) Full time
Job Title: Automotive Service Advisor

Job Summary:

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at EasyCare (APCO). As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and our service technicians, and driving sales of recommended services.

Key Responsibilities:

Greet service department customers promptly and courteously, setting the tone for a positive experience
Listen attentively to customer concerns and clearly articulate repair needs to our technicians
Upsell recommended services using a consultative approach, focusing on the benefits and value to the customer
Provide accurate estimates of repair and maintenance costs, ensuring transparency and trust
Adhere to dealership policies on customer vehicle care and operation, ensuring a high level of quality and safety
Follow up on each repair, keeping customers informed of progress and ensuring timely completion
Sell and manage extended warranties, providing customers with peace of mind and additional revenue streams
Inspect repair quality, ensuring that all work is complete and meets our high standards
Notify customers when vehicles are ready for pickup, ensuring a smooth and hassle-free experience
Review and explain repairs and associated costs with customers, addressing any concerns or questions
Handle minor customer concerns and complaints, resolving issues promptly and professionally
Keep the Service Manager informed of all problems and potential problems, ensuring seamless communication and collaboration

Requirements:

Experience in the automotive industry is preferred but not required

Benefits:

Competitive compensation based on experience
Excellent benefits package

Equal Employment Opportunity:

EasyCare (APCO) is an equal opportunity employer, committed to diversity and inclusion. We hire, train, promote, and compensate associates based on personal and professional competence, without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship.

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