Guest Service Ambassador

4 weeks ago


Concord, North Carolina, United States Nothing Bundt Cakes Full time
Guest Service Representative Job Description

The Nothing Bundt Cakes Guest Service Representative plays a vital role in creating a warm and welcoming environment for our guests. This position requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.

Key Responsibilities:
  • Prompt and Personalized Service: Greet guests with genuine warmth and helpful enthusiasm, following the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Merchandising: Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
  • Order Processing: Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
  • Bakery Presentation: Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Merchandise Replenishment: Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Team Support: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Compliance: Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
  • Attendance and Punctuality: Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Goes above and beyond to support the team or guest, and is reliable, trustworthy, and responsive.
  • Spirit of a Champion: Demonstrates pride in responsibilities, an intense drive, and a passion to succeed.
  • Genuine Connections: Projects warmth, enthusiasm, and optimism that attracts others.
Requirements:
  • Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
  • Guest Service Experience: Enjoys interacting with diverse people and excels at providing a superior guest experience.
  • Attention to Detail: Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Organizational Skills: Is diligent, organized, and self-motivated.
  • Technology Skills: Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Basic Arithmetic: Understands basic arithmetic and can perform calculations when needed.
  • Physical Demands: Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensation:

$9.00 - $13.00 per hour



  • Concord, North Carolina, United States Dave & Buster Full time

    Job Title: Captain - Customer ServiceAbout Us: Dave & Buster's is a unique entertainment destination that offers a fun and exciting experience for our Guests. We're looking for a talented Captain to join our team and help us deliver an unparalleled Guest experience.Job Summary:The Captain is responsible for ensuring that our Guests have a positive and...


  • Concord, North Carolina, United States EMG Full time

    Job OverviewWe are seeking a highly skilled and empathetic Customer Service Representative to join our team at EMG National. As a key member of our team, you will be responsible for providing exceptional support to our donors, business clients, and beneficiaries.Key ResponsibilitiesRespond to inquiries from donors, business clients, and beneficiaries in a...

  • Drive Thru Cashier

    4 weeks ago


    Concord, North Carolina, United States Jim 'N Nick's BBQ Full time

    As a Drive Thru Cashier at Jim 'N Nick's BBQ, you'll be responsible for delivering exceptional guest experiences through accurate and efficient cash register operations. Your role will involve processing guest orders from taking to hand-off, while also describing our scratch-made menu items and craft cocktails in detail. To succeed in this position, you'll...


  • Concord, North Carolina, United States Target Full time

    Key Responsibilities:As a Guest Advocate at Target, you will create a welcoming experience for every guest, every time. This includes making genuine connections with guests through friendly conversation and providing assistance as needed. You will also be responsible for scanning and bagging guest items efficiently and welcoming guests into self-checkout....


  • Concord, North Carolina, United States Which Wich Superior Sandwiches Full time

    Key Responsibilities:• Take guest orders with a focus on delivering excellent customer service• Recommend additional menu items to enhance the guest experience• Confirm guest orders to ensure accuracy and satisfaction• Provide a fast and efficient payment experience• Deliver superior sandwiches and service to every guestAbout the Role:This position...


  • Concord, North Carolina, United States Dave & Buster Full time

    Job Title: Support TechnicianJob Summary:At Dave & Buster's, we're looking for a skilled Support Technician to join our team. As a Support Technician, you will be responsible for the repair and maintenance of our building's games, simulators, and technical equipment. You will also assist our Guests and maintain ideal player conditions in the midway at all...


  • Concord, North Carolina, United States Jim 'N Nick's BBQ Full time

    At Jim 'N Nick's BBQ, we're looking for a skilled Food Service Professional to join our team. As a Customer Service Associate, you'll be responsible for providing exceptional service to our guests. Your key responsibilities will include:Serving food and drink products with a smileRinging up and collecting payment for food and beverages soldEnsuring that...


  • Concord, North Carolina, United States Stars and Strikes Full time

    Job OverviewWe are seeking a skilled Bar Service Professional to join our team at Stars and Strikes Bowling Entertainment Center.The ideal candidate will have a strong work ethic, positive attitude, and excellent guest service skills.Responsibilities:Provide exceptional bar service to every guestCraft every drink to perfection and serve customers...


  • Concord, North Carolina, United States Sonny's BBQ Full time

    Cashiers at Sonny's BBQ are the heart of our operation. They ensure that every guest has a positive experience, whether they're dining in or taking their meal to go. Our cashiers are responsible for managing cash and credit card transactions, preparing and fulfilling take-out and curb-side orders, and expediting food to tables. They're the face of our brand,...


  • Concord, North Carolina, United States Carowinds Full time

    Join Our Team as a Food Service Associate!We are seeking energetic and motivated individuals to join our team as Food Service Associates at Carowinds. As a member of our team, you will have the opportunity to provide exceptional service to our guests while working in a fast-paced and dynamic environment.Responsibilities:Take, prepare, and distribute food...


  • Concord, North Carolina, United States Stars and Strikes Full time

    Stars and Strikes Family Entertainment Center is seeking enthusiastic team players to fill our Food Service Attendant positions. We offer a dynamic work environment where you can excel in your role as a key member of our service team.About the JobWe are looking for individuals who possess excellent communication skills, a friendly demeanor, and the ability...


  • Concord, North Carolina, United States Great Wolf Lodge Full time

    Key Responsibilities:Welcome guests to Great Wolf Lodge by greeting and responding to their requests.Register guests by obtaining or confirming room requirements, verifying pre-registration, and assigning rooms.Issue guest room keys and obtain necessary information and signatures.Requirements:Excellent communication and interpersonal skills.Ability to work...


  • Concord, North Carolina, United States Stars and Strikes Full time

    Key ResponsibilitiesAs a professional bartender and customer service expert for Stars and Strikes Bowling Entertainment Center, you will be responsible for delivering exceptional guest experiences and providing top-notch service.Key responsibilities include crafting every drink to perfection, serving customers responsibly, and working effectively as a team...


  • Concord, North Carolina, United States Speedway Motorsports Full time

    Job SummaryCharlotte Motor Speedway, part of Speedway Motorsports' network of entertainment venues, is seeking a skilled Track Services professional to join our team. As a key member of our team, you will be responsible for providing exceptional support during events, ensuring a seamless experience for our guests.Key ResponsibilitiesProvide recovery services...


  • Concord, North Carolina, United States Best Buy Full time

    Key Responsibilities:As a Sales Associate at Best Buy, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. This includes greeting and welcoming customers, using acquired skills and knowledge to recommend products and services, and assisting with sales orders, returns, and...


  • Concord, North Carolina, United States K-12 by Elior Full time

    Job SummaryWe are seeking a skilled and enthusiastic Food Service Associate to join our team at Valor Prep Academy- Upper in Concord, NC. As a Food Service Associate, you will play a vital role in providing excellent meal services to students and staff in a fast-paced environment.Job ResponsibilitiesThe successful candidate will be responsible for preparing,...

  • Mixology Expert

    4 weeks ago


    Concord, North Carolina, United States Jackmont Hospitality Full time

    Job OverviewAs a Bartender at TGI FRIDAYS, you will be responsible for crafting exceptional guest experiences by providing attentive service, expertly mixing and serving drinks, and maintaining a warm and welcoming atmosphere in the bar area.Key Responsibilities:ID and verify the age of guests ordering alcoholic beveragesMaintain a clean and organized bar...

  • Server Representative

    4 weeks ago


    Concord, North Carolina, United States Ruby Tuesday Full time

    Job Summary: We are seeking a skilled Server to join our team at Ruby Tuesday. As a Server, you will be responsible for providing exceptional food and beverage service to our guests, ensuring a memorable dining experience.Key Responsibilities:Deliver prompt and friendly service to all guests, following the CHARM service model.Learn the menu to explain...

  • Server Representative

    4 weeks ago


    Concord, North Carolina, United States Stars & Strikes Full time

    Key Responsibilities:• Create a fun and memorable experience for our guests• Know the menu inside and out and engage with guests as they make food and beverage decisions• Enter orders, deliver food and beverages, and process payments• Ensure ongoing guest satisfaction by checking back after delivery of food and maintaining drink levelsAbout the...


  • Concord, North Carolina, United States Stars & Strikes Full time

    Be Part of a Clean and Safe Environment at Stars & StrikesAs a Cleaning Operations Manager at Stars & Strikes, you will be responsible for:Cleaning and Maintaining FacilitiesEnsuring Guest Contact Areas are Clean and SafeDisplaying a Passion for Guest ServiceCreating a Clean and Safe Environment for Team Members and GuestsAt Stars & Strikes, we take pride in...