Technical Operations Manager
7 days ago
At MTA, Inc., we are dedicated to providing exceptional transportation services to the people of New York City. Our team is comprised of highly skilled professionals who are passionate about delivering safe and reliable travel options.
Compensation PackageThe estimated annual salary range for this position is $77,246 - $133,749, depending on the level of experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Job ResponsibilitiesThis role will involve serving as a liaison between various support and material vendors, in-house maintenance groups and user departments, providing technical support and knowledge transfer and training (as required) to other NYCT staff.
The successful candidate will also be responsible for managing projects during design, reviewing procedures, drawings, contract specifications and implementation/turn-up of communication systems, and providing critical maintenance of next generation and converging technologies such as VOIP and Cisco Call Managers.
Requirements and Qualifications- A minimum of two years of full-time experience as a Computer Associate I-III, or equivalent experience in a related field.
- Strong knowledge of IP networking, advanced PBX programming, and call center management experience.
- A working knowledge of Avaya Aura CM 6.x or higher, Aura Messaging, Call Management System (CMS) 16.x or higher, NICE or Verint recording system, IP Office 9.x or higher, SAL NECTAR, Ribbon (C20 Platform), and VPFM.
MTA, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that values diversity, equity, and inclusion.
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