Ecommerce Operations Manager

3 weeks ago


Brooklyn, New York, United States Williams-Sonoma Full time

At Williams-Sonoma, we're passionate about delivering exceptional customer experiences through high-quality products and outstanding service. As our Ecommerce Operations Manager, you'll play a crucial role in ensuring the seamless execution of our ecommerce strategy.

Job Description:

We're seeking a highly skilled professional to manage all ecommerce data for PIP creation, maintenance, and attribution across assigned product categories. This includes creating SKU data in our content management system for new product pages, executing site merchandising strategies to support customer experience and reduce friction, and reviewing and fixing issues or bugs with SKU or PIP data in the web content management system.

You'll be responsible for partnering with merchandising, product development, content production, eCom partners, and vendors to facilitate accurate and consistent PIP setup. Additionally, you'll need to follow seasonal launch timelines and build cadence, resolving all logged issues in a timely manner.

Requirements:
  • 1-2 years of experience in an operational role ideally in ecommerce, merchandising, or other retail function
  • Strong business acumen, technical skills, and attention to detail
  • Proficient in Excel
  • Excellent time management and communication skills

This is a fantastic opportunity to join our team and contribute to our mission of delivering exceptional customer experiences.



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