Application Technical Specialist

3 weeks ago


Brooklyn, New York, United States Ascend Charter Schools Full time
Job Description
The Application Support Manager will be responsible for providing technical support, training, and operational guidance to staff members. This includes developing and maintaining in-depth knowledge of Ascend's approach to applications, designing and leading onboarding and other trainings, and producing organized and informative application documentation.

You will also partner with network teams to scope, vet, and implement new software applications and support team initiatives, collect end-user feedback, and engage with software and equipment vendors to ensure issues are escalated and relevant information is provided for troubleshooting or clarifying issues.

A successful candidate will have 5+ years of work experience in a fast-paced, rapidly evolving environment, with 3+ years of application support experience. They will possess strong analytical and problem-solving skills, excellent customer service skills, and the ability to thrive in a fast-paced environment.

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